MaintainX · 1 month ago
Implementation Consultant
Raleigh
Full-time
Onsite
Mid LevelMaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. The Implementation Consultant will lead customer interactions, manage client expectations during implementation, and collaborate with internal teams to ensure successful onboarding and client satisfaction.
Artificial Intelligence (AI)Asset ManagementB2BInformation TechnologyMobileSaaS
Responsibilities
Lead customer interactions, communications, and identifying ways to get the most value out of the product
Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction
Collaborate with software developers and engineers about requirements for API integration, data conversion, and business logic
Deliver formal training to client project team members and/or end-users
Provide knowledge transfer to internal team members throughout the onboarding process
Provide support by demonstrating knowledge of products, services, and best practices
Track and communicate client issues and proactively troubleshoot and resolve problems
Manage multiple accounts, deadlines, and milestones
Demonstrate industry knowledge and expertise through advice and recommendations and ability to communicate about client’s maintenance, operations, and management needs
Collaborate with internal colleagues on product, marketing, sales, account management, and other initiatives - past experience in one or more of these areas is a plus
Qualification
Required
Relevant experience in one or more of the following: software implementation, customer onboarding, application engineer, business consulting, maintenance, reliability, operations, engineering, and/or construction
BEng degree or equivalent years of experience
Excellent communication, presentation, facilitation, time management, and interpersonal skills
Excellent client relationship skills and ability to manage client expectations
Experience working with clients at multiple levels within the organization
Understanding of business requirements definition, review of functional specifications, user training, and deployment
Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction
Savvy with technology and capacity to become an expert in our software in a short period of time
Self-starter comfortable working with minimal oversight and tight deadlines
Ability to learn the MaintainX product within 30 days to advise customers
Preferred
Experience in manufacturing, industrial, maintenance, or similar space is a benefit
Membership in one or more professional organizations and/or professional certifications related to this role is a plus
Past experience in product, marketing, sales, account management, and other initiatives is a plus
Benefits
Healthcare, dental, and vision coverage.
401(k) / RRSP enrollment program.
Take what you need PTO.
Company
MaintainX
MaintainX provides a CMMS/EAM platform that streamlines maintenance, work orders, and asset management for industrial and frontline teams.
Founded in 2018
501-1000 employees
H1B Sponsorship
MaintainX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$253.8MKey Investors
Bessemer Venture PartnersBain Capital Ventures
2025-07-09Series D· $150M
2023-12-06Series C· $50M
2021-06-09Series B· $39M
Leadership Team
Chris Turlica
CEO & Founder
Hugo Dozois-Caouette
Co-Founder and CTO
Recent News
baincapitalventures.com
2026-01-20
2025-12-08
Washington Technology
2025-11-23
Company data provided by crunchbase