Bloomreach · 6 hours ago
Principal Technical Account Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$150K/yr - $200K/yr
5+ years expBloomreach is building the world’s premier agentic platform for personalization. The Principal Technical Account Manager (PTAM) is a strategic, client-facing role responsible for providing technical expertise and optimization guidance to Bloomreach’s top accounts, ensuring effective implementation and leveraging of platform capabilities for ecommerce search and personalization.
Information TechnologyMarketing AutomationSoftwareWeb Development
Responsibilities
Maintain a strong mental model of the Bloomreach platform including integrations, catalog configurations, ranking models, algorithms, and merchandising controls
Identify root causes of technical issues and provide actionable solutions to optimize performance
Provide guidance to customers on platform fundamentals and advanced features
Document customer implementations including integration patterns, major customizations, and feature usage to support internal knowledge sharing
Provide technical support for A/B testing, analytics classification, and performance measurement
Interpret performance data, generate hypotheses, and recommend configuration or technical changes
Implement technical optimizations across integrations, backend configurations, and dashboards to improve revenue, relevance, and engagement
Identify reporting discrepancies and work with Engineering to address platform-related issues
Actively anticipate customer needs and technical challenges, providing guidance before issues arise
Serve as a trusted advisor to customers and internal teams, building credibility through technical expertise and consistent, high-value recommendations
Engage proactively with CS, AM, Product, and Engineering to ensure customer objectives are met and opportunities for optimization are identified and implemented
Maintain long-term customer relationships with executive and technical stakeholders to influence platform adoption, innovation, and business outcomes
Qualification
Required
5+ years of experience in technical consulting or customer engineering
Deep expertise in ecommerce search, ranking models, personalization, testing frameworks, and data-driven optimization
Hands-on experience with enterprise search or personalization platforms
Familiarity with ecommerce platforms such as Shopify, BigCommerce or Salesforce Commerce Cloud
Proven ability to work with executive-level stakeholders as a trusted technical advisor
Strong problem-solving skills, analytical capabilities, and ability to translate complex technical concepts for business audiences
Excellent communication and documentation skills to enable cross-team knowledge sharing
Benefits
Health care including medical, dental, and vision insurance
401k Plan with employer contribution
Volunteering activities - every Bloomreacher can take 5 paid days off to volunteer
$1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)
The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.
Subscription to Calm - sleep and meditation app.
DisConnect days where Bloomreachers globally enjoy one additional day off each quarter
Extended parental leave up to 26 calendar weeks for Primary Caregivers.
Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.
Everyone gets to participate in the company's success through the company performance bonus.
We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
We reward & celebrate work anniversaries -- Bloomversaries!
Company
Bloomreach
Bloomreach is a developer of a cloud-based software that connects both customer and product data to personalize all customer touch-points.
501-1000 employees
H1B Sponsorship
Bloomreach has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (7)
2023 (9)
2022 (13)
2021 (8)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$452MKey Investors
JP Morgan ChaseGoldman Sachs Asset ManagementSixth Street
2022-10-04Debt Financing· $30M
2022-02-23Series F· $175M
2021-01-26Series E· $150M
Leadership Team
Raj De Datta
CEO and Co-Founder
Xun Wang
Chief Technology Officer
Recent News
2025-12-05
Company data provided by crunchbase