Five9 · 1 day ago
Senior Network Engineer, Network Operations
United States
Full-time
Remote
Senior Level, Lead/Staff
$104K/yr - $289K/yr
8+ years expFive9 is a leading provider of cloud contact center software, committed to enhancing customer experience. They are seeking a highly motivated technical leader to guide the Network Engineering and Operations team in delivering scalable, automated, and cloud-ready networking solutions while fostering a culture of continuous improvement.
Call CenterCustomer ServiceEnterprise SoftwareSaaSSales
Responsibilities
Partner with cross-functional stakeholders to design and deliver next-generation data center fabric architectures, leveraging technologies such as VXLAN, Cisco Nexus Dashboard, Kubernetes, and AI/ML-enabled networking
Provide technical leadership and mentorship to a team of engineers, strengthening troubleshooting capabilities, operational rigor, and adoption of network engineering best practices
Drive automation strategy and execution using Ansible, Terraform, and CI/CD pipelines, including the design, deployment, and continuous improvement of automation for high-impact operational and reliability use cases
Own and support all operational aspects of network security infrastructure, including operating system maintenance, vulnerability management, capacity planning, lifecycle management, and certificate administration
Track and manage projects, processes, and technology initiatives across the team, ensuring alignment, visibility, and timely execution
Analyze historical network incidents to identify systemic issues, perform root cause analysis, and implement automated remediation to prevent recurrence
Lead the review, analysis, and execution of network change requests within the data center fabric domain, ensuring adherence to change management and risk mitigation standards
Develop and report operational and performance metrics using observability platforms such as Prometheus, Grafana, and ELK to drive data-informed decisions
Manage and operate data center fabric services across hybrid and multi-cloud environments, including on-premises infrastructure, Google Cloud Platform (GCP), and Amazon Web Services (AWS)
Participate in incident response activities, providing technical leadership during outages and leading post-incident root cause analysis and corrective action planning
Foster a culture of continuous improvement by enabling team members to proactively enhance processes, tooling, and operational maturity
Lead the introduction of new processes and automation capabilities that improve scalability, reliability, and operational efficiency
Maintain strong operational focus on data center fabric technologies while coordinating cross-team efforts with network security and load balancing functions to ensure end-to-end service reliability
Qualification
Required
Proven technical expertise in fast-paced, dynamic, production environments supporting mission-critical infrastructure
Extensive hands-on experience and advanced troubleshooting capabilities with data center fabric and software-defined networking (SDN) technologies, including VXLAN, NX-OS, OpenStack Neutron, Calico (Kubernetes), and enterprise routing and switching
8+ years of experience in technology roles, including 3+ years serving as a technical subject matter expert
Strong understanding of, with hands-on experience with dynamic routing protocols, particularly BGP
Demonstrated experience developing root cause analyses and implementing error prevention and corrective action procedures
Experience defining, measuring, and reporting site reliability using SLI/SLO metrics
Proven experience designing, implementing, or operating large-scale data centers and complex infrastructure environments
Hands-on knowledge and operational experience with Cisco Nexus, F5, and Palo Alto platforms
Strong experience with incident response, change management, and operational governance practices
Demonstrated project management skills with the ability to manage multiple initiatives in parallel
Excellent communication skills, with the ability to clearly represent technical domains and team outcomes to senior leadership
Proven experience automating infrastructure processes and deployments
Demonstrated ability to drive and scale a culture of automation across engineering and operations teams
Preferred
Bachelor's degree in computer science or a related technical field preferred, or equivalent practical experience
Experience managing and operating public cloud networking environments; Google Cloud Platform (GCP) and AWS experience preferred
Benefits
Health, dental, and vision coverage, beginning on the first day of employment.
Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability
Basic Life Insurance
401k saving plan with employer matching
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
Generous employee stock purchase plan
Paid Time Off
Company paid holidays
Paid volunteer hours
12 weeks paid parental leave
Company
Five9
Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.
1001-5000 employees
H1B Sponsorship
Five9 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (15)
2023 (13)
2022 (20)
2021 (15)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$861.6MKey Investors
Oaktree Specialty LendingSapphire VenturesAdams Street Partners
2024-02-28Post Ipo Debt· $747.5M
2014-04-04IPO
2014-03-10Debt Financing· $30M
Leadership Team
Jonathan Rosenberg
CTO and Head of AI
Jim Alexander
VP, PMO and Quality Engineering
Recent News
2025-12-19
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2025-12-18
2025-12-17
Company data provided by crunchbase