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Terrain · 1 day ago

Terrain Shop Manager

Los Angeles, CA

Full-time

Onsite

Mid, Senior Level

$70K/yr - $72K/yr

3+ years exp

Terrain is a company that focuses on providing a customer-centric environment in retail. The Shop Manager is responsible for managing shop operations, enhancing customer experience, and leading a team to achieve business goals.

E-CommerceReal EstateRetail

Responsibilities

Cultivates a welcoming environment by delivering exceptional customer experiences that are engaging and personalized; motivates team to uphold terrain’s four promises: to welcome, to inspire, to inform, and to appreciate our customer

Interprets brand direction to create an engaging experience that appeals to the customer through compelling merchandising, display, and plant installations

Utilizes technology to deliver a seamless, omni channel shopping experience through execution of all omni services

Builds productive relationships with shop employees, Anthropologie store team, and corporate partners contributing to a culture of strong communication and teamwork

Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones

Develops a proactive talent planning and hiring strategy to build a network of talent to add different perspectives and experience to terrain; proactively sets goals and delivers feedback for team personal growth

Oversees operating processes and plans a strategic approach to daily, weekly, and monthly priorities; actively assesses sales forecasts, staff scheduling, and flexes to best support the business

Analyzes shop business using company reporting tools to identify opportunities to drive sales; takes initiative to make impactful business decisions

Implements corporate direction to impact store layout, display, signage, and merchandising; leads timely and effective execution of visual priorities and product flow processes

Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Contributes to an inclusive and people-first philosophy; engages with employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported

Stays current and responds to all communication in a timely manner while ensuring important company information reaches the team; provides store specific scenarios and ideas related to the customer experience to brand leadership

Embraces a culture of development by protecting time with direct reports and consistently delivering feedback for individual personal growth and succession planning

Qualification

Retail leadership experienceMerchant skillsHiringDeveloping talentHome décor trends knowledgePlant managementCustomer experience focusCommunication skillsTeam management