Dayforce · 1 week ago
Manager Payroll Tax Delivery
United States
Full-time
Remote
Senior Level
$80K/yr - $144K/yr
7+ years expDayforce is a global human capital management company committed to making work life better. The Manager, Payroll Tax Delivery will lead a global team to ensure payroll tax accuracy and compliance, enhance operational efficiency, and drive customer satisfaction through strategic direction and process improvement.
Computer Software
Responsibilities
Building an engaged, high-performing team that delivers exceptional payroll tax services
Ensuring compliance with federal, state, and local tax regulations for our customers
Driving operational excellence by streamlining processes and leveraging data-driven insights
Fostering customer success, ensuring high Net Promoter Scores (NPS) and creating “raving fans” of our services
Collaborating with internal partners to enhance efficiencies and improve tax service delivery
Lead and Inspire: Oversee a global team of payroll tax professionals, setting clear expectations and fostering a culture of collaboration, accountability, and excellence
Payroll Tax Compliance and Accuracy: Ensure all payroll tax audits and reporting processes meet regulatory standards and are completed accurately and on time
Strategic Direction: Align team objectives with broader business goals, optimizing workflows and proactively addressing risks
Customer Success and NPS Growth: Drive customer satisfaction through proactive communication, issue resolution, and service enhancements
Process Optimization: Leverage automation and technology to enhance efficiency and reduce errors
Cross-Functional Collaboration: Work closely with internal partners (e.g., Payroll, Compliance, Customer Success) to improve service delivery and resolve complex tax issues
Performance Monitoring and Continuous Improvement: Establish KPIs, dashboards, and quality control measures to drive continuous improvement
Team Development and Career Growth: Mentor and develop team members, providing training, feedback, and career growth opportunities
Qualification
Required
Bachelor's degree in Accounting, Business, Finance, or a related field (or equivalent experience)
Seven or more years of payroll tax experience, including multi-state tax audits and compliance
Three or more years of experience leading a team in a fast-paced, high-volume payroll tax environment
Strong understanding of federal, state, and local payroll tax regulations, tax agencies, and jurisdictional compliance
Proven ability to deliver excellent customer service, drive high NPS, and build lasting client relationships
Experience implementing efficiency improvements, automation, and technology-driven solutions
Ability to analyze complex tax issues, provide strategic solutions, and drive resolution
Strong ability to build relationships and influence cross-functional stakeholders
Benefits
Excellent time away from work programs
Comprehensive wellness initiatives
Recognition through competitive pay and benefits
Volunteer days
Dayforce Cares
Company
Dayforce
Dayforce makes work life better.
5001-10000 employees
H1B Sponsorship
Dayforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
Funding
Current Stage
Late StageLeadership Team
Jeremy Johnson
Chief Financial Officer
Aimee Melgar (she/her)
VP, Global Partner Strategy and Programs
Company data provided by crunchbase