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Valeo Networks Inc. · 4 weeks ago

Service Desk Technician Level 3 – MSP

Eureka, California, United States

Full-time

Hybrid

Mid Level

$65K/yr - $85K/yr

3+ years exp

Valeo Networks Inc. is a full-service Managed Security Services Provider (MSSP) offering cybersecurity, compliance, cloud solutions, and managed IT services. They are looking for a highly motivated Service Desk Technician Level 3 to join their technical support team, responsible for resolving customer issues, installing servers and firewalls, and ensuring customer satisfaction.

Cyber SecurityInformation Technology

Responsibilities

Will be part of the technical support team taking care of customers, going on-site, resolving customer issues, installing servers, and firewalls, prioritizing support requests, and troubleshooting end-user tickets

Attention to detail is very important; documentation is a must

The team is responsible for ensuring customers are satisfied, tickets are prioritized, and server/networking issues are resolved and escalated if needed

Client on-sites are required hence you must live in or near Eugene, Oregon

Qualification

Windows troubleshootingServer troubleshootingFirewall experienceVPN connectionsRemote desktopConnectWise experienceA+ certificationMCP certificationMCSE certificationCustomer service skillsAttention to detail

Required

3-5 years in the technical support field, support desk, and IT industry

Willing to learn and grow with your team members/co-workers

Strong Windows troubleshooting & problem-solving skills

Some Server troubleshooting & problem-solving skills experience

Experience with Firewalls

Printer issues, local and network, simple or large, and multi-purpose

Internet connectivity, FTP file transfers, webmail access

Mapped drive connection issues, logon scripts, create new user accounts

Troubleshoot virus-infected workstations and laptops

File rights & folder permissions, offline folders, and remote file sharing

Wireless access, wireless peripherals, Bluetooth devices

VPN connections, remote desktop, terminal services, remote web workplace

Client on-sites are required hence you must live in or near Eugene, Oregon

Preferred

Previous experience using ConnectWise is a plus

A+, MCP, and MCSE, certifications are preferred but not mandatory

Benefits

Paid time off (PTO)

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible spending account

401k with company matching contribution

Certification reimbursement

Professional development assistance

Referral program

And more!

Company

Valeo Networks Inc.

Valeo Networks is a full-service, nationwide Managed Security Service Provider (MSSP) that serves State, County, and Municipal (SCM) markets, small-to-medium businesses (SMBs), and non-profit organizations.

Founded in 2015

Scottsdale, Arizona, USA

51-200 employees