Zūm · 1 month ago
Dispatcher
Los Angeles, CA
Full-time
Onsite
New Grad, Entry Level
$36/hr - $40/hrZūm is a company that has transformed student transportation through its innovative cloud-based platform. The Dispatcher role involves managing daily assignments, scheduling drivers, and ensuring safe and efficient transportation services for students.
ChildrenRide SharingTransportation
Responsibilities
Direct and monitor daily assignments; schedule drivers and assign vehicles to ensure full route coverage
Ensure direct and indirect daily activities of drivers are completed on time
Communicate all relevant details of driving assignments to drivers to ensure proper execution
Assist drivers with routing directions and assign special services when required
Recommend appropriate disciplinary action, up to and including suspension or discharge, for staff violations of company policies
Respond to emergency calls, coordinate the emergency response network, assign replacement buses and drivers, and facilitate mechanical service repairs when needed
Notify stakeholders and location personnel of all route changes, emergencies, accidents, breakdowns, or service disruptions
Maintain route documentation and records (e.g., contracts, customer info, route changes, maps, vehicle and driver details) to ensure accuracy and compliance with district and state requirements
Coordinate vehicle service and repairs with the Maintenance Supervisor to ensure uninterrupted service delivery
Maintain strict adherence to dispatch standard operating procedures
Handle customer concerns and information requests promptly and professionally
Escalate unresolved issues to management as appropriate
Qualification
Required
High school diploma or equivalent
Excellent computer skills, including proficiency in Word, Excel, Outlook, and familiarity with basic office equipment
Demonstrated ten-key and data entry proficiency with accuracy and speed
Strong clerical and math skills
Excellent oral and written communication skills with strong interpersonal abilities
Computer literacy, particularly in word processing and spreadsheets
Professional oral communication skills to respond to and engage with callers and visitors
Strong prioritization, organization, coordination, and time management skills to manage filing systems, multiple tasks, and departmental correspondence
Proven ability to handle a wide range of demanding inquiries diplomatically from various internal and external stakeholders
Company
Zūm
Zūm has reimagined student transportation— managing every vehicle, driver, passenger, parent, and ride on a single platform.
Founded in 2015
51-200 employees
H1B Sponsorship
Zūm has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (8)
2023 (6)
2022 (7)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$399.58MKey Investors
U.S. Environmental Protection AgencyGICSoftBank Vision Fund
2024-06-04Grant· $32M
2024-04-10Series Unknown
2024-01-31Series E· $140M
Leadership Team
Ritu Narayan
Founder and CEO
Vivek Garg
Co-Founder & COO
Recent News
2025-12-29
2025-10-31
2025-10-20
Company data provided by crunchbase