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FAENA · 2 months ago

Los Fuegos Host

Miami Beach, FL

Full-time

Onsite

New Grad, Entry Level

FAENA is a company that embodies culture, art, and community, providing exceptional hospitality and amenities. The role of Los Fuegos Host involves greeting guests, assisting with seating, and ensuring a high standard of service while maintaining cleanliness and organization in the restaurant.

EventsHospitalityHotelProperty DevelopmentReal EstateResorts

Growth Opportunities

Responsibilities

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards

Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended

Resolve guest complaints, ensuring guest satisfaction

Monitor and maintain cleanliness, sanitation and organization of assigned work areas

Be familiar with the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list

Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving

Prepare station chart and assign stations to staff following departmental procedures

Set up Host(ess) station with necessary supplies; maintain cleanliness at all times. Report shortages to Supervisor

Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are available. Update menus and wine lists as changes occur

Inspect the Restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times

Place newspapers in designated areas for breakfast as specified in departmental procedures

Inspect tables and stations, ensuring that all set ups meet the department standards

Check throughout meal period. Relay deficiencies to respective personnel and follow up on corrections

Guide the Servers and Bus persons in table set-up needs to ensure optimum service to guests

Answer restaurant telephone courteously and efficiently as specified in departmental standards

Take, record and confirm restaurant reservations/cancellations as specified in departmental standards

Greet and acknowledge all arriving guests, however busy and whatever time of day

Escort guests to tables and assist in seating at tables; present menus and extend congeniality’s in accordance to department guidelines

Accommodate all requests for information courteously

Communicate V.I.P. arrivals and special requests to designated personnel for follow up

Monitor and ensure that all aspects of service conform to departmental standards. Notify respective personnel for problems to be corrected

Extend courteous departures as guests leave the restaurant and invite them to return

Ensure tables are cleaned and reset

Oversee and check completion of staff's closing duties

Oversee all aspects of restaurant during absence of Manager and/or Supervisor

Legibly document pertinent information in restaurant log book

Be familiar with operation of Point of Sale system and manual system procedures

Ability to work a varied schedule that may include early morning, evening, night, and weekend shifts

Qualification

Guest serviceReservation managementWine knowledgePoint of Sale systemCommunication skillsTeamworkProblem-solving

Required