LaundryLux · 1 month ago
Technical Training Specialist
United States
Full-time
Remote
Senior Level
$80K/yr - $100K/yr
5+ years expLaundryLux is the North American supplier of Electrolux Professional & Wascomat equipment for Laundromats and Coin Laundries. As a Technical Training Specialist, you will be responsible for providing technical training and education to internal employees and external clients on product knowledge and technical knowledge necessary for selling, distributing, servicing, and maintaining LaundryLux products.
Consumer GoodsLaundry and Dry-cleaningMarketingRetail
Responsibilities
Partners with National Technical Training Manager to schedule and provide product training to Laundromat owners, internal technical staff, internal and external Sales personnel
Assist in the onboarding of new hires for LaundryLux and LaundryLux Distribution
Partners with VP of Customer Success & sales teams on equipment installations ensuring a smooth transition to our product. Also, aide in the training of new distributors to ensure a valuable onboarding experience
Partners with National Technical Training Manager to assist in creating external training schedules with clients/distributors/technicians for all LaundryLux sponsored training courses
Assist Direct Sales Commissioning team by providing support for escalating issues
Visit client sites assigned by management to assist with solving high profile technical problems or other installation issues or client equipment emergencies
Attend distributor sales shows, industry conferences, and technical events for Vended, and OPL teams, as requested
Assist in creating training materials, courses, and demonstrations, including videos, procedures, and technical documents to assist Laundrylux employees as well as external distributors and technicians to service, repair and maintain all product lines
Identify continuous improvement activities that will be required to create a world class technical support function
Stay up to date with product / technical knowledge to professionally articulate equipment differentiation, specifications, benefits, and industry information
Ensure accurate budget spend is maintained in line with the company financial process
Perform other duties as assigned by management
Qualification
Required
Experienced in both receiving as well as providing direction
Demonstrated leadership and training/teaching/coaching abilities
Excellent presentation skills
Proficiency in communications and continuous improvement methodology
Demonstrated ability to prioritize multiple tasks in a manner that supports the strategies of the organization
Excellent customer service and relationships skills
Analytical critical thinking skills
Bachelor's degree in a technical field or a business management degree is a strong plus
5+ years' experience in the professional and commercial laundry equipment service and or sales industry
Technical background and experience, with direct mechanical and/or electrical knowledge a strong plus
Preferred
Prior training experience preferred
Benefits
Health benefits package including medical, dental & vision plans
Life Insurance
401(k) with company matching
Paid Time Off
Paid Holidays
Profit Sharing
Employee Referral Program
Mentorship Program
Company Sponsored Training
Tuition Reimbursement
Company
LaundryLux
LaundryLux is the North American supplier of Electrolux Professional & Wascomat commercial laundry equipment for Laundromats and On-Premises Laundries such as hotels, hospitals, nursing homes, salons, firehouses, vets, and more.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Sabino
CEO
Company data provided by crunchbase