Specialty Dental Brands · 1 month ago
Office Manager Riverstone Orthodontics
Coeur d'Alene,ID,US
Full-time
Onsite
Mid, Senior LevelSpecialty Dental Brands is focused on providing exceptional orthodontic care through its Riverstone Orthodontics practice. The Office Manager will lead the front office team, ensuring a positive patient experience and smooth operational processes while supporting the orthodontist in achieving practice goals.
DentalHealth CareHospital
Responsibilities
Lead by example, fostering a supportive and upbeat team environment
Coach, motivate, and develop team members to reach their full potential
Support onboarding, training, and performance check-ins
Maintain open communication between the doctor, clinical, and front office teams
Promote a positive, professional, and fun atmosphere where everyone feels valued
Ensure every patient and family feels welcome and cared for at every visit
Oversee scheduling, check-ins, and daily flow to deliver a seamless experience
Handle escalated patient questions or concerns with empathy and professionalism
Monitor patient satisfaction and help drive continuous improvement
Oversee day-to-day front office operations and ensure smooth coordination with clinical staff
Manage schedules, production goals, and office efficiency
Review and track key metrics such as new patient starts, collections, and patient retention
Support financial processes, including billing, deposits, and insurance reconciliation
Ensure compliance with all office protocols, HIPAA, and safety standards
Serve as the right hand to the orthodontist, ensuring priorities and goals are met
Provide regular updates and insights to support practice growth and patient care
Anticipate needs and proactively problem-solve
Qualification
Required
Prior dental or orthodontic office management experience
Proven leadership skills with a people-first approach
Strong communication and interpersonal skills
Ability to build trust and motivate a team
Excellent organizational and time-management abilities
Financial and scheduling experience within a dental/ortho setting
Tech-savvy and comfortable with practice management software
Professional, compassionate, and calm under pressure
Benefits
Health and dental benefits
Paid time off and holidays
Continuing education and growth opportunities
Supportive, close-knit team and doctors who value your leadership
A workplace that celebrates wins — big and small
Company
Specialty Dental Brands
Specialty Dental Brands is a niche support organization focused exclusively on building a network of specialty dental practices.
Founded in 2017
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Prestegaard
Chief Technology Officer
Chris Scales, CPA
President & COO
Recent News
2023-12-24
Company data provided by crunchbase