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H&R Block · 2 days ago

Senior Product Manager – Client Advisory Experience

Missouri, United States

Full-time

Hybrid

Senior Level

$101K/yr - $162K/yr

5+ years exp

H&R Block is dedicated to helping people and inspiring confidence in their clients and communities. The Senior Product Manager - Client Advisory Experience will own the product experience for small businesses, focusing on understanding client problems and developing effective solutions through technology and human interactions.

ConsultingRetailService IndustryTax Preparation

H1B Sponsor Likely

Hiring Manager

Kat M.

Responsibilities

You’ll spend time understanding what problems small business owners face when they need assistance, what solutions work, and how to delight clients with those experiences

You’ll spend a lot of time deep in product discovery and validation focusing on customer research, interviews, and validating assumptions

You’ll build business cases that connect customer problems to business impact to guide peers and leaders on why something matters to our clients and what happens if we build it (or don’t)

You’ll work with our field service teams to understand how human interactions work today, where technology could help (or get in the way), and how to design experiences that make teams more effective

You’ll work with technical teams who want to solve problems and ensure they are laser focused on solving the right problems

You’ll need enough technical acumen to ask the hard questions and push back when needed when it comes to subjects like data architecture, artificial intelligence, and integrations

You’ll translate between worlds—helping our engineers understand customer context, helping business partners understand technical constraints, and helping everyone focus on outcomes instead of outputs

This means roadmaps, priorities, and the usual product craft that is grounded in customer value

You’ll bring judgment to know when AI/ML makes sense and when it doesn’t

You’ve built enough products to recognize when technology is solving a real problem versus when it’s just creating new ones

Qualification

Product ManagementCustomer ResearchTechnical AcumenAI/ML UnderstandingHuman Interaction DesignComfort with AmbiguityDecision Making

Required

Bachelor's degree in a related field or the equivalent through a combination of education and related work experience

5+ years of experience in senior customer-centric product management roles focused on external client experience delivery

Deep experience with the product craft—you know how to run discovery, validate ideas, prioritize based on impact, and work through execution without losing sight of why you're building something

You've built products where success meant changing behavior, not just launching features

Experience and technical understanding to have conversations with engineers and data scientists to understand what's feasible, what's expensive, and how it aligns to customer needs

Experience designing for in-person and human interactions, not just digital ones

You'll understand that sometimes the best product solution involves training, process change, or better tools for people, not eliminating the people entirely

Comfort with ambiguity and incomplete information

You can make decisions, move forward, and correct course when you learn more

You can make progress without perfection

Preferred

Master of Business Administration or Finance degree

Experience building human and digital experiences using artificial intelligence, including machine learning and generative AI

A general understanding of AI model design, measurements, and best practices

Benefits

Medical and prescription drug coverage

H&R Block Retirement Savings Plan (401(k) Plan)

Employee Assistance Program

(virtual) fitness center programs

Associate discount program

Business Travel Accident Insurance

Associate Tax Prep benefit

Company

H&R Block

Glassdoor3.8

H&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial.

Founded in 1955

Kansas City, Missouri, USA

10001+ employees

https://www.hrblock.com

H1B Sponsorship

H&R Block has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2023 (1)