Global Credit Union · 3 weeks ago
eServices Specialist I, II, Senior
Street, MD
Full-time
Onsite
New Grad, Entry, Mid, Senior Level
$49K/yr - $90K/yr
0+ years expGlobal Credit Union is seeking an eServices Specialist to provide product answers and system support for their electronic service delivery platforms. The role involves assisting members and staff with inquiries, providing training, and maintaining knowledge of the credit union's services and systems.
BankingFinanceFinancial Services
Responsibilities
Provide member and staff support for the credit union's electronic service delivery platforms including, but not limited to, online and mobile access, ATM, branch equipment and services
Answer member and staff inquiries and provide information concerning the use of the credit union's websites and electronic service platforms
Provide training and related support tools to staff to enable them to be more effective at providing member support
Maintain knowledge of credit union services, related policies and key features of the credit union's website and electronic service delivery platforms
Develop superior communication skills and consistently utilize a systematic, deductive approach to problem solving
Identify application features and functions to improve member service
Maintain application specific security functions and controls based on policies established by Information Security
Assist in the installation and testing of new releases, upgrades and fixes
Fulfill role of Department IT Liaison including fielding end-user questions and researching application specific questions and issues
Perform other duties as assigned
Qualification
Required
High school graduate or equivalent
Six months prior experience in a service related position with this credit union or experience in a computer help-desk/support environment
Must demonstrate proficiency in the use of common web services and an aptitude to continually learn new technologies
Must have a pleasant telephone voice
Demonstrate a mastery of English speaking and comprehension skills
Must communicate effectively both verbally and in writing
Must be resourceful, capable of working independently and exercising sound judgment as related to primary job functions
Requires strong interpersonal and written communication skills
Benefits
Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Company
Global Credit Union
Global Credit Union provides financial services such as e-services, debit, and credit rewards as well as offers a wide range of loans.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$110M2023-04-07Debt Financing· $110M
Leadership Team
Mary Global Credit Union
Executive Vice President/COO
Elizabeth Pavlas
Chief Operations Officer
Recent News
2025-06-25
GlobeNewswire News Room
2025-03-06
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