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BigBear.ai · 1 month ago

IT Infrastructure Support Specialist

Columbia, MD

Full-time

Onsite

Senior Level

7+ years exp

BigBear.ai is a leading provider of AI-powered decision intelligence solutions for national security, supply chain management, and digital identity. They are seeking an IT Infrastructure Support Specialist to monitor and maintain critical IT infrastructure systems, providing Tier 1 & Tier 2 support for Identity, Credential, and Access Management (ICAM) systems in a 24x7 Operations Center environment.

Artificial Intelligence (AI)GovernmentInformation TechnologyMachine LearningNational SecurityService Industry

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Monitor and maintain critical IT infrastructure systems including servers, storage, and network components

Provide Tier 2 support for Identity, Credential, and Access Management (ICAM) systems in a 24x7 Operations Center environment

Support customers reporting issues with Enterprise and IC Attribute and Authorization services

Analyze, troubleshoot, and resolve complex technical issues related to Public Key Infrastructure (PKI) services, attribute services, authorization services, and entitlement services

Document technical procedures and maintain configuration management

Use JIRA for ticket management and provide support via email, chat, and phone

Qualification

Public Key Infrastructure (PKI)Attribute Based Access Control (ABAC)Entitlements ManagementLDAP directoriesSQLRESTful servicesJIRAAnalytical thinkingUNIX systemsProblem solving