Nordson Corporation · 1 day ago
Associate I, Customer Service (Customer Service Representative I)
New Hampshire, United States
Full-time
Onsite
Mid Level
3+ years expNordson Medical is a global leader in Interventional Solutions, Fluid Components, and Surgical Solutions, seeking an experienced individual for their Customer Service team. The Associate, Customer Service will assist customers with RFQs, inquiries, and PO processing while ensuring effective communication between customers and internal teams.
IndustrialManufacturingPackaging ServicesTest and Measurement
Responsibilities
Dedicated, single point of contact between both Nordson Medical manufacturing facilities and a subset of customer accounts, both internally and externally
Responsible for communicating all customer concerns and goals to the rest of the Contract Manufacturing departments
Complete ownership of customer contact from PO entry to shipping communications
Respond to customer requests, and inquiries within 1-2 business days
Delegate technical issues to the appropriate individuals/functions
If the Customer Service Associate cannot answer a technical question, they are responsible for ensuring the customer is connected with the appropriate person to meet their needs
Close collaboration with Operations, Quality and regional account managers (RAMs) to ensure customers are supported effectively
Known in the organization to be 'the customer inside' and based on customer tier, respond to inquiries at the expected timeline to ensure accurate, timely communications
Understand the key internal stakeholders at the Nordson Medical facilities and have the right training and tools to view all necessary information for timely responses
Identify new component opportunities by understanding interventional technologies via collateral
Understanding of when and where any particular part is connected to a Top Customer Account as the 'end customer' and accommodates accordingly with response times, internal communications, etc. (Looping in Customer Experience Account Manager and Strategic Account Manager (SAM) where necessary
Responsible for obtaining and understanding customer forecasting as applicable
Performs other duties and responsibilities as assigned
Qualification
Required
3+ years' industry related experience in lieu of education
Collaborative team member and strong communication (written, verbal) skills
Strong Attention to Detail
Preferred
Bachelor's degree in a related field preferred
1+ years' experience in customer service preferred
Company
Nordson Corporation
At Nordson, we believe that anything is possible.
5001-10000 employees
H1B Sponsorship
Nordson Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (5)
2021 (4)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.45B2024-09-04Post Ipo Debt· $600M
2023-09-08Post Ipo Debt· $850M
1979-12-21IPO
Leadership Team
Sundaram Nagarajan
President and CEO
Sarah Siddiqui
EVP, CHRO Nordson Corporation
Recent News
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2025-12-28
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2025-12-11
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