InTempo Software · 1 month ago
Customer Care Analyst Level 1
United States - Indianapolis, IN
Full-time
Hybrid
Entry Level
1+ years expInTempo Software is seeking a self-motivated Service Desk Analyst – L1 to join their team. This role is responsible for diagnosing and resolving basic IT issues while providing first-level support for hardware, software, and network problems.
RentalSoftware
No H1B
U.S. Citizen Only
Responsibilities
Respond to incoming helpdesk requests via phone, email, or ticketing system
Provide first-level support for hardware, software, and network issues
Troubleshoot and resolve common problems such as password resets, printer issues, and application errors
Document all support interactions and resolutions in the ticketing system
Escalate unresolved issues to Level 2 or Level 3 support teams as needed
Assist with onboarding and setup of new users, including accounts and devices
Maintain knowledge of company IT policies and procedures
Qualification
Required
1-3 years of previous Service Desk experience
Excellent written and verbal communication skills
Ability to relate complex models and ideas in clear, plain-spoken English
Tenacious, Get-Things-Done Attitude… But must work well with others
MUST be a US Citizen or Green Card Holder. Unfortunately, we cannot sponsor work visas at this time
Company
InTempo Software
InTempo Software is an equipment rental software solution that brings together accounting, operations, sales, dispatching, telematics & more
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Alexander
Vice President, Sales and Strategic Partnerships
Recent News
2025-04-08
2025-03-03
Company data provided by crunchbase