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Trinity Life Sciences · 1 day ago

Vice President, Access Strategy & Customer Engagement (ACE)

East Norriton, PA

Full-time

Onsite

Director/Executive

7+ years exp

Trinity Life Sciences is a management advisory firm focused on providing comprehensive benchmarking and advisory services to Value & Access organizations within the bio-pharmaceutical industry. The Vice President, Access Strategy & Customer Engagement will support the Access Strategy and Customer Engagement (ACE) solution while serving in a client-facing and project management capacity, leading strategic initiatives and delivering customized insights to clients in the healthcare sector.

BiotechnologyHealth CarePharmaceutical

Responsibilities

Set the solution’s strategy, innovation and growth Agenda

Oversight and guidance for client benchmarks and special projects

Act as ACE’s advisory services co-lead for large strategic customers

Lead advisory and implementation services for the Access Strategy & Customer Engagement practice across the market access ecosystem (payer, organized customer and Product Distribution) for both benchmarking and membership activities across the client network

Accountable to meet/exceed revenue goals through effective management/expansion of client network through memberships, benchmarking and special projects

Develop robust annual business plans that drive revenue goals, strategic direction for the solution

Participate in TGaS planning exercises and reports to senior leadership

Provide a point of view and perspective on key healthcare trends that affect access and coverage as they apply to organizational design, roles and responsibilities, skill and capabilities and customer engagement approaches to assess market access organizations based upon benchmarking assessments and advisory services

Set the standard for benchmarking and membership activities effectiveness and client satisfaction through continuous improvement of operations, insights and benchmarking capabilities in response to healthcare industry dynamics

Lead the membership activities with key senior leadership with clients providing advisory services and support, identifying business opportunities to support client needs in special projects, benchmarking and landscapes

Develop and maintain relationships with Key decision-makers within client organizations and lead aspects of project proposal development process and differentiating TGaS as the right partner

Help secure relationships with prospects for potential targets and decision-makers to uncover opportunities and participate in the new prospect process and provide advisory support to the account executives in pursuit of new client expansion

Lead the delivery lifecycle for benchmarking and special projects by defining strategic approach and design of projects according to clients’ needs and expectations, implementing practical business solutions that assure high performing teams through assessment of organizational design, roles, capabilities, process and customer engagement approaches aligned to strategic goals of the organization

Manage service excellence by identifying key issues, determining client needs and applying innovative approaches and develop recommendations in the context of overall client engagement

Continuously improve/evolve benchmarking capabilities. The candidate will be expected to opportunities and projects within ACE and spearhead the development of new solutions or enhance existing solutions consistently with TGaS’ business strategy

Provide oversight, quality assurance and consistency of the over-arching story for benchmarks and projects, enhancing reports and ensuring a concise point of view and recommendation that are meaningful and actionable

Leverage insights from membership advisory services and benchmarking to identify opportunities to shape strategy of where to focus efforts to maintain and expand client membership network

Work with Management Advisors to ensure TGaS provides optimal value to clients from contracted Advisory Services (VHows, Landscapes, Portal, Client Connects, Urgent Support)

Provide guidance on topics for semi-annual client summits and support content development with Management Advisors

Identify trends and needs for services enhancements for both benchmarking and membership services identified through analysis of Advisory Services topics and urgent needs from customers

Qualification

Market Access experienceConsulting experiencePharmaceutical industry knowledgeClient engagementProject managementChange managementProcess analysisRelationship managementMicrosoft Office proficiencyCommunication skillsProblem-solving

Required

7+ years' experience in one or more functions within Market Access organizations in a large or mid-tier pharmaceutical company

Deep understanding of channel mix, customer segments and evolving healthcare industry, impacted by policy and legislation

Minimum of 3 years in consulting within market access

Comfort engaging with bio-pharmaceutical companies' senior leadership (Dept Heads) in Market Access

Credibility and experience to deeply understand Market Access functions and interdependencies across the broader commercial organization

Track record exemplifying broad knowledge of the pharmaceutical industry, access and coverage dynamics and the role that market access plays to support the commercial organization

Comfort working at the highest levels of client organizations, interacting closely with top executives and business unit leaders

Ability to consult, problem-solve, work autonomously, and to organize complex information into clear actionable recommendations that improve (client) business results

Development and management of effective relationships with internal stakeholders and/or clients

Ability to manage multiple projects and timelines simultaneously

Excellent communication skills, including group presentations, verbal and writing abilities

Proficiency in the Microsoft Office suite of products

High integrity and credibility as perceived by all those with whom he/she will work

Change management / process analysis skills

Company

Trinity Life Sciences

Glassdoor3.8

With almost 30 years of expertise, a best-in-the-business team and unrivaled access to data and analytics, Trinity Life Sciences is a modern partner to companies in the life sciences industry.

Founded in 1996

Waltham, Massachusetts, USA

1001-5000 employees