Mercy · 1 week ago
Project Manager - Strategic Initiatives
Springfield, MO
Full-time
Onsite
Senior Level, Lead/Staff
15+ years expMercy is a healthcare organization seeking a Project Manager for Strategic Initiatives to optimize Revenue Cycle operations and enhance customer service in their contact center. This role involves leading workflow optimization, implementing AI and technology initiatives, and fostering cross-functional collaboration to improve service quality and operational efficiency.
AssociationChild CareFertilityHealth CareRehabilitation
Responsibilities
Lead the design, deployment, and optimization of workflows, automation, and technology solutions (CRM, telephony, AI) to support Revenue Cycle and customer service (billing) contact center objectives
Coordinate with technical support groups to resolve issues and drive continuous improvement in operational processes
Develop, track, and report on key performance indicators (KPIs) for the contact center, supporting achievement of service level, customer satisfaction, and operational goals
Facilitate cross-functional meetings, discovery sessions, collaborative design sessions, and project retrospectives
Create and distribute reports, dashboards, playbooks, tip sheets, newsletters, and other communications to support projects and go-lives
Apply strong critical thinking and problem-solving skills to address unfamiliar, undefined, and unstable situations, using analytical tools to determine root causes and resolve a broad range of operational challenges
Exercise decision-making authority in project leadership, committee facilitation, and process improvement initiatives
Qualification
Required
Proven experience in Revenue Cycle operations, contact center management, or related healthcare consulting roles
Demonstrated success in workflow optimization, technology deployment, and cross-functional collaboration
Strong analytical, communication, and facilitation skills
Ability to interact effectively with internal stakeholders and external vendors
Education: Master's degree, specialized training, or equivalent work experience
Recognized Project Management certification
Recognized Agile related certifications (e.g. Scrum, Scaled Agile, Product Ownership, and/or Project Management)
Fifteen years of project management experience
5 years relevant health care experience in hospital, clinical or patient care environments
Relevant experience in health care technology and implementation
Demonstrated mastery of strategy and implementation of enterprise standards in project management principles, both Agile and Waterfall
Demonstrated mastery of delivering large strategic initiatives
Demonstrated mastery of project management skills including cost management, risk/issue management, scope management, solution development for the initiative approach, schedule management and relevant business and PPM tools
Additionally, demonstrated mastery of coaching and mentoring, communication management, conflict resolution and critical thinking
Proven ability to lead and facilitate work independently and operate as a self-starter using appropriate resources and discernment
Preferred
Agile experience in health care environments
Experience with EPIC, CRM, telephony, automation, and AI technologies preferred
Benefits
Medical
Dental
Vision coverage
Paid time off
Tuition support
Matched retirement plans for team members working 32+ hours per pay period
Company
Mercy
Mercy is a U.S. health system that provides heart, children’s, and orthopedic care services.
Founded in 1986Saint Louis, Missouri, USA
10001+ employees
H1B Sponsorship
Mercy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (18)
2023 (16)
2022 (15)
2021 (15)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$2.2MKey Investors
Patient-Centered Outcomes Research InstituteFCC
2025-04-08Grant
2022-01-14Grant· $2.2M
Leadership Team
Mike Mudd
Chief Operating Officer
David Argueta
President
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