Hi Marley · 2 hours ago
Sr. IT Systems Engineer
Hybrid - Boston, MA
Full-time
Hybrid
Mid, Senior Level
$89K/yr - $164K/yr
5+ years expHi Marley is a technology company on a mission to revolutionize the insurance industry with their conversational platform. They are looking for a systems-minded builder to enhance their internal technology stack, focusing on operational excellence, automation, and security across their SaaS ecosystem.
Artificial Intelligence (AI)InsuranceInsurTechInternet of ThingsMessaging
Responsibilities
Implement group-based access control in our IDP, SCIM provisioning, and automated onboarding/offboarding workflows integrated with our HRIS and internal ticketing system
Build and maintain a modern JSM request portal with structured forms, approvals, and embedded knowledge articles to reduce email-based IT intake
Develop and maintain macOS MDM baselines, enforce security controls, support zero-touch deployment, and manage device lifecycle operations
Automate high-volume IT and People Ops workflows using scripts, APIs, and low-code tools; improve self-service and reduce manual provisioning
Maintain SPF/DKIM/DMARC configurations, tune Exchange Online and email security policies, and support secure routing and deliverability improvements
Administer core platforms (Microsoft 365/Entra, Slack, Jira/Confluence, Zoom, Salesforce) and implement lightweight governance for roles, permissions, and configuration consistency
Support the rollout of secure internal AI tools (e.g., ChatGPT, Cursor), configure safe access workflows, and help pilot automation use cases
Responsibilities may evolve over time, and additional tasks may be assigned as new systems, workflows, and technologies are introduced
Qualification
Required
5+ years of hands-on experience in IT systems engineering and SaaS operations
Strong experience with identity, SSO, and provisioning workflows (Microsoft Entra, SCIM, SAML)
Knowledge of email security and authentication standards (SPF, DKIM, DMARC, MTA-STS, BIMI)
Proficiency using Jamf for MDM/endpoint management
Ability to automate workflows using Python, APIs, or low/no-code automation tools (e.g. Zapier)
Practical experience administering Microsoft 365, Slack, and Jira/Confluence in a production environment
Experience supporting AI copilots or LLM-powered internal tools (e.g., ChatGPT, Cursor)
Strong communication and cross-functional collaboration skills, with a service-oriented mindset
Benefits
Equity grants for all employees
A 4% matching 401(k) program
Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
Monthly wellness stipend
Paid parental leave
A flexible vacation policy - we all work hard and take time when we need it
Company
Hi Marley
Hi Marley is a developer of an artificially intelligent-based SMS texting platform designed to bridge the conversation.
51-200 employees
H1B Sponsorship
Hi Marley has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2022 (3)
2021 (3)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$41.7MKey Investors
Emergence CapitalTrue Ventures
2021-03-11Series B· $25M
2020-03-19Series A· $8M
2019-06-12Series A· $8.7M
Leadership Team
Dan Keenan
Chief Growth Officer
Mitesh Suchak
Board Member
Recent News
2025-10-02
2025-06-09
Company data provided by crunchbase