H2 Health ยท 3 weeks ago
Billing Customer Support Associate
Jacksonville, FL
Full-time
Onsite
Entry Level
$37K/yr - $42K/yr
1+ years expH2 Health is seeking a Billing Customer Support Representative to support both internal teams and patients with medical billing questions and patient account updates. This role plays a key part in ensuring accurate billing, clear communication, and a positive patient financial experience across our outpatient healthcare operations.
Health CareHealth DiagnosticsMedicalTherapeuticsWellness
Responsibilities
Serve as the main internal resource for billing-related questions from clinical, administrative, and operational teams
Update and maintain patient accounts, including demographics, insurance information, corrections, and adjustments
Research and resolve billing discrepancies, posting errors, and account inconsistencies
Partner with billing, coding, and collections teams to ensure timely and accurate account resolution
Document account activity and resolutions in medical billing systems in accordance with company policies
Identify recurring billing issues and communicate trends or improvement opportunities to leadership
Serve as the primary contact for patient questions regarding medical billing statements, charges, payments, and balances
Clearly explain insurance processing, billing details, and patient financial responsibility
Assist patients with payment options and payment plans based on company guidelines
Escalate complex or sensitive billing concerns to appropriate internal teams
Ensure all patient interactions meet customer service, compliance, and privacy standards
Qualification
Required
High school diploma or equivalent
1-3 years of experience in medical billing, patient accounts, or healthcare customer service
Working knowledge of medical billing statements, insurance terminology, and patient responsibility
Strong verbal and written communication skills
High attention to detail with strong problem-solving skills
Ability to manage multiple inquiries in a fast-paced environment
Experience with EHR or medical billing systems (Raintree EMR a plus)
Familiarity with CPT, ICD-10, and insurance claim processes
Experience supporting both internal teams and external patients
Benefits
Competitive pay
Full benefits: medical, dental, vision, and 401(k) with match
PTO, paid holidays, and company-paid life insurance
Growth opportunities in healthcare administration and operations
Work-life balance with flexible scheduling options
Supportive, clinician-led team culture
Additional perks: parental leave, employee rewards, discounts, and recognition programs
Company
H2 Health
H2 Health is a rehabilitation center that provides physiotherapy, chronic disease management, dry needling, balance & dizziness therapy.
1001-5000 employees
H1B Sponsorship
H2 Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Guy Sansone
Co- Founder Chairman and CEO
Recent News
Hartford Business Journal
2024-11-19
Company data provided by crunchbase