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Regions Bank · 3 weeks ago

Information Technology Application Support Analyst

Atlanta, GA

Full-time

Onsite

Mid, Senior Level

$104K/yr - $133K/yr

7+ years exp

Regions Bank is dedicated to providing a career-focused environment for its associates. The Information Technology Application Support Analyst plays a crucial role in supporting software systems, providing troubleshooting and technical assistance, and ensuring high-quality application support documentation.

BankingInsurance

No H1B

Responsibilities

Obtains information on application design and functionality to propose solutions to end users

Responds to client inquiries concerning software operation and troubleshoots system software and operator complications

Monitors routine and critical processes and workflows to proactively identify problem trends

Assists with application implementations and configuration

Performs root cause analysis and provides technical solutions to production related application errors

Performs application testing in various environments

Deploys service releases, patches, requests, and customizations which may include regulatory and compliance mandatory dates

Resolves complex problems or issues

Oversees multiple processes and may act as procedural expert regarding policies, guidelines, or processes

May act as lead to less experienced associates

May act as subject matter expert (SME)

Analyze, design, and troubleshoot information technology systems for efficiency and effectiveness

Collaborate and lead efforts to gather technical requirements as needed for Technology initiatives or critical projects

Provide technical directions and training to teams

Guide and mentor junior IT analyst and other team members as needed

Evaluate IT Standards and provide guidance on impact and how to apply to Fraud applications

Work with Product team to draft Technology Features and maintain roadmap alongside Solution Architects

Create dashboards in Splunk or other tools for visibility into monitoring and alerts

Perform Safety & Soundness tasks such as password & API key rotations, vulnerability management, and support certificate updates

Investigate and diagnose system problems, recommending and implementing corrective actions

Document incidents and resolutions for future reference and knowledge sharing

Participate in post-incident reviews and recommend system improvements

Assist in data analysis and reporting tasks

Maintain accurate documentation of system configurations, procedures, and support activities

Generate reports on Applications

Coordinate application upgrades, patches, and maintenance with support teams

Work with vendors or developers to implement changes

Collaborate with developers, infrastructure teams, business units and vendors as needed

Support audits and drive to implement best practices

Qualification

Application supportTroubleshootingSQLScriptingITIL practicesProject ManagementAnalytical skillsCommunication skillsMentoring

Required

Bachelor's degree in a related field and seven (7) years of related experience

Or Associate's degree in related field and nine (9) years of related experience

Or High School Diploma and eleven (11) years of experience

Ability to communicate technical problems and solutions to non-technical users

Excellent written and verbal communication skills

Preferred

Experience with scripting, automation, SQL etc

Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow, Jira)

Strong analytical & problem-solving skills

Experience with Visio or Lucid is preferred

Planview Portfolios Administration experience

Project Management experience

Benefits

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Company

Regions Bank

Glassdoor3.6

Regions Financial Corporation is a member of the S&P 500 Index and is one of the nation’s largest full-service providers of consumer and commercial banking, wealth management, and mortgage products and services.

Founded in 1971

Memphis, Tennessee, USA

10001+ employees