AAA Auto Club Enterprises · 1 month ago
Claims Casualty Adjuster
United States
Full-time
Remote
Mid Level
$69K/yr - $90K/yr
4+ years expAAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, with a commitment to delivering legendary service to its 17 million members. The Claims Casualty Adjuster is responsible for handling low to moderate-complexity claims, conducting investigations, negotiating settlements, and ensuring compliance with regulatory requirements.
Insurance
Responsibilities
Communicate and interact with a variety of individuals including insureds and claimants. Explain benefits, coverages, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements. Recognize and appropriately address common coverage issues
Conduct phone and/or field investigations to determine liability and damages. May attend and participate in legal proceedings. Identify and obtain statements from insureds, claimants and witnesses
Evaluate and determine claim values upon receipt and assessment of property, bodily injury and liability data
Negotiate within settlement authority with insureds and claimants to resolve their first and third party claims
Handle administrative functions, update database production reports, and document and update claim files via company systems, i.e. CACS, HUON, HOC, GUIDEWIRE, etc
Verify and interpret/resolve coverage by gathering necessary information to ensure policy applicability. Coordinate with internal and external departments as required
Independently resolve claim exposures within level of authority
Respond quickly to customer needs and problems
Qualification
Required
4-6 years Prior claims handling experience
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State
Advanced organization and planning recognition skills required
Advanced oral and written communication skills required
Advanced interpersonal skills required
Preferred
Bachelors Equivalent combination of education and experience
4-6 years Property or Casualty claims administration experience
Working knowledge of claims best practices and procedures
Moderate understanding of building and vehicle repair practices
General knowledge of insurance, fault assessment, negligence and subrogation principles
Working knowledge of Microsoft Office suite, general computer software and claims software
Associate in Claims - Insurance Institute of America
An insurance/claims adjuster license may be required for claims administration in specific states
Benefits
Health coverage for medical, dental, vision
401(K) saving plan with company match AND Pension
Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company
AAA Auto Club Enterprises
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Simpson
Senior Vice President and Chief Information & Technology Officer
Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
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