NEOGOV · 3 weeks ago
Office Assistant II Health Department
1108 SW 4th St. Ontario, OR
Full-time
Onsite
Entry Level
$3,005.69/mo - $3,005.69/mo
2+ years expNEOGOV is associated with Malheur County's Health Department, and they are seeking an Office Assistant II. This role involves greeting visitors, handling patient information, scheduling appointments, and performing various clerical duties to support the health department's operations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Greets visitors and clients in a friendly, competent, professional, and informed manner
Eases any concerns or distress clients may exhibit during the intake process
Determines reason for the visit, gathers client information, and secures signed documents according to individual program policies and procedures. This may include completing prescreening when applicants inquire about eligibility for participation for WIC services
Ensures WIC participants understand their rights and responsibilities prior to signing the Participant Signature form and offers the opportunity to register to vote to adult participants at each certification, recertification, and when an address changes occurs
Responds to questions with timely, accurate, and complete information
Schedules client appointments per each individual program scheduling policy
Responsible for appointment reminders at least 24 hours before scheduled appointment
Requests, schedules and completes documentation of WIC participants transferring from other state WIC offices
Responsible for maintaining and updating client record information
Determines the client's method of payment and secures insurance information, as needed
Asks, receives, and accounts for payments and donations
Provides assistance to programs within the scope of the OAII role, including communication, mailings, phone calls, contact tracing, outreach, scheduling, and documentation
Provides assistance to Vital Records program, including processing birth and death certificates, appointments, printing, mailing, and registering documentation
Provides assistance to Accounting Specialists to help with accurate billing, clinic forms, scanning, inventory, and quality assurance
Applies the LHD's Hardship Policy, as appropriate
Answers and redirects incoming calls, as appropriate
Responsible for mailing and postage of outgoing mail daily
Complies with HIPAA and other regulations and requirements. Responsible for confidentiality and security of all records
Completes daily checklist of duties and coordinates tasks with coworkers to ensure all work is done on time
Assists in inventory and ordering of supplies and materials as needed
Maintains a clean and safe environment per cleaning guidelines, including cleaning exam rooms, bathrooms, reception, and office space
Assists with policies and procedures updates as needed
Follows all MCHD policies and procedures
Is familiar with the use of the specific program policies and procedures, including the Oregon WIC Program
Employees must arrive and be ready to work on time with an average of 80% punctuality each week
Courteously meets and deals effectively with other employees, department heads, outside agency personnel, and the public
Regular Physical Attendance at the employee’s facility is required
Attends staff meetings and reads minutes and follow up with supervisor if meetings are missed
Reads emails, chats, and notes and listen to voicemails to maintain effective communication
All staff are responsible for maintaining a clean and safe environment and will assist with building maintenance
Takes part in staff and program meetings
Mandatory participation in MCHD response to public health emergencies and outbreaks and preparedness drills and trainings, which may involve after hours
Qualification
Required
High school graduate or equivalency with two years clerical experience or a satisfactory combination of experience and training that would demonstrate possession of the requirements of the position
Must be flexible, able to embrace and implement change, and willing to request payment for services
Working knowledge of Windows personal computer, Microsoft Word and Excel
Knowledge of medical terminology
Ability to interact effectively in a supportive manner with clients, visitors, coworkers, and community partners
Ability to work both independently and as a team member
Ability to organize and prioritize responsibilities
Effective oral and written communication, including phone skills and etiquette
Touch typing/keyboarding and touch 10-key, with both speed and accuracy
Attention to detail and adherence to established policies and procedures
Problem-solving skills
Preferred
Bilingual in English and Spanish
Prior reception experience, especially in a healthcare setting
Bilingual language skills
Benefits
PERS Retirement
Medical, Dental & Vision - Blue Cross Blue Shield
County pays 85% of premium on Medical, Dental, & Vision
Employee Assistance Program
Medical and Dependent Care Flexible Spending Accounts
Deferred Compensation
Employer paid basic life and AD&D
Sick Leave - 1 day a month
Vacation - 12 days a year accrued starting after 6 months
Personal leave
11 paid holidays
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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