SENIOR HELP DESK TECHNICIAN jobs in United States
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IGNITE · 3 weeks ago

SENIOR HELP DESK TECHNICIAN

positionColorado Springs, CO
timeFull-time
remoteHybrid
senioritySenior Level, Lead/Staff
money$80K/yr - $120K/yr
date8+ years exp

Ignite is a Service-Disabled Veteran-Owned Small Business headquartered in Huntsville, Alabama, seeking a Senior Help Desk Technician. The role involves providing advanced Tier II support and technical leadership for IT environments supporting USASMDC missions, ensuring continuity of operations in classified and operationally sensitive environments.

Defense & Space
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Growth OpportunitiesbadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Resolve complex hardware and software issues
Perform root-cause analysis and advanced troubleshooting
Serve as DTS and Joint Travel Regulation (JTR) subject matter expert for DTS-supported locations
Mentor junior help desk personnel
Ensure compliance with cybersecurity and configuration standards

Qualification

Advanced DoD 8140 certificationTier II/III IT supportDTS expertiseJTR expertiseBachelor’s degree

Required

Secret clearance
Advanced DoD 8140 certification
8+ years of experience providing Tier II/III IT support
DTS and JTR expertise (for DTS-support roles)

Preferred

Bachelor's degree in Information Technology, Computer Science, or a related field

Company

IGNITE

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Ignite, a Service-Disabled, Veteran-Owned, Small Business (SDVOSB) headquartered in Huntsville, AL, is ISO 9001:2015 certified and appraised at CMMI Services Level 3 and CMMI Development Level 2.
dateFounded in 2001
location
Huntsville, AL, US
people-size201-500 employees
web-link
https://igniteimpossible.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Stephen Mitchell
Chief Information Officer
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Company data provided by crunchbase