SENIOR HELP DESK TECHNICIAN jobs in United States
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IGNITE · 1 month ago

SENIOR HELP DESK TECHNICIAN

positionColorado Springs, CO
timeFull-time
remoteOnsite
senioritySenior Level, Lead/Staff
money$80K/yr - $120K/yr
date8+ years exp

Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business headquartered in Huntsville, Alabama. They are seeking a Senior Help Desk Technician to provide advanced Tier I/II support and technical leadership for IT environments supporting USASMDC missions, ensuring continuity of operations in classified and operationally sensitive environments.

Defense & Space
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Growth OpportunitiesbadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Provide Tier I/II technical support for end-user systems
Install, configure, and troubleshoot Windows-based hardware and software
Support thin clients, zero clients, printers, and peripherals
Perform hands-on troubleshooting and issue resolution
Apply system configurations in compliance with STIG requirements

Qualification

DoD 8140 certificationTier II/III IT supportWindows-based hardware/softwareDoD IT environmentsBachelor’s degree

Required

Secret clearance (required)
Advanced DoD 8140 certification as applicable
Experience supporting DoD IT environments
8+ years of experience providing Tier II/III IT support

Preferred

Bachelor's degree in Information Technology, Computer Science, or a related field

Company

IGNITE

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Ignite, a Service-Disabled, Veteran-Owned, Small Business (SDVOSB) headquartered in Huntsville, AL, is ISO 9001:2015 certified and appraised at CMMI Services Level 3 and CMMI Development Level 2.
dateFounded in 2001
location
Huntsville, AL, US
people-size201-500 employees
web-link
https://igniteimpossible.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Stephen Mitchell
Chief Information Officer
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Company data provided by crunchbase