Apply on Employer Site

ASSA ABLOY Group · 2 days ago

Customer Service Technical Support Specialist

Berlin, CT

Full-time

Onsite

New Grad, Entry Level

ASSA ABLOY Group is a global leader in access solutions, dedicated to enhancing convenience and safety for users. The Customer Service Technical Support Specialist plays a crucial role in providing exceptional customer experiences by offering technical support and resolving product-related issues.

BiometricsConsumer ElectronicsElectronicsFurnitureHomeland SecurityManufacturingPublic SafetySecurityService IndustrySmart Home

H1B Sponsor Likely

Responsibilities

Provide technical information and support to both internal and external customers, end users & field sales

Responsible for answering product support calls, chats and emails for Corbin Russwin, ACCENTRA, and Arrow products

Act as the liaison of product information from the field to the Profit Center Managers and production personnel

Responsible for providing feedback to sales and customer base as a result of problem solving

Perform root cause analysis of returned product and assist with corrective actions

Review Special Product Application Requests for accuracy and completeness

Review new and existing product literature & recommend changes to ensure accuracy

Support production with assembly, quality, application, and engineering issues

Provide training on the floor and perform quality checks

Qualification

Technical supportAnalytic problem-solvingMechanical aptitudeMicrosoft OutlookProject managementInterpersonal skillsVerbal communicationWritten communication

Required

Strong analytic and logical problem-solving skills with a demonstrated attention to detail are required

Hands on Mechanical aptitude with Installation experience

Requires strong listening and interpersonal skills with the ability to effectively work and communicate with internal and external customers

Excellent verbal and written communication skills

Proficient in Microsoft Outlook, Word, and Excel

Ability to manage projects and recognize improvements needed by customers

Will require the ability to tackle problems and take independent action, seek out answers, act on opportunities, and generate new ideas

Ability to work on complex assignments where considerable judgment and initiative are required in resolving problems and making recommendations with a customer focus

Limited travel for field troubleshooting, repairs and replacements

Ability to lift up to 50lbs on occasion

Preferred

Bachelors or Associates Degree in a technical field preferred, but not required with relevant job experience

Benefits

Competitive Salary

Paid Vacation, Sick Time, and paid Company Holidays

Medical, Dental, Vision, 401(k), Short and Long-term Disability, Life and AD&D Insurance

Tuition Reimbursement, Learning and Career Development opportunities

Flexible Spending

Employee Assistance Program

Discount portal

Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

Company

ASSA ABLOY Group

Glassdoor3.7

ASSA ABLOY Group is a door opening solutions, dedicated to satisfying end-user needs for security, safety, and convenience. It is a sub-organization of ASSA ABLOY Group.

Founded in 1994

Stockholm, Stockholms Lan, SWE

10001+ employees

http://www.assaabloy.com/en/com

H1B Sponsorship

ASSA ABLOY Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2021 (1)