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Kalahari Resorts & Conventions · 2 days ago

Director of Guest Services

Woodford, VA

Full-time

Onsite

Lead/Staff, Director/Executive

4+ years exp

Kalahari Resorts & Conventions is committed to leading with love and creating a welcoming environment for guests and associates. The Director of Guest Services will oversee daily operations, manage guest services teams, and implement service standards to ensure exceptional guest experiences.

Hospitality

Hiring Manager

Danielle Wisti

Responsibilities

Oversee daily guest services operations, ensuring exceptional service delivery and a seamless experience across all touchpoints

Lead, coach, and develop guest services teams to create a positive, high-performing work environment

Design and implement service standards, policies, and procedures to consistently exceed guest expectations

Manage budgets, staffing, and resources to optimize efficiency, service quality, and departmental performance

Analyze guest feedback and service metrics to identify trends, resolve issues, and drive continuous improvement initiatives

Qualification

Guest service managementBudget managementTeam leadershipTourism industry knowledgeHotel management trainingSales experiencePositive personalityBilingual (Spanish/English)Self-motivation

Required

Four years of previous front office or guest service manager experience

Broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort

Experience growing others – and looking for growth

Basic P&L/budget experience

Passion, energy, self-motivation and an infectious personality!

Preferred

Bilingual, in Spanish and English

Experience with a property of 500 rooms or more

Formal training or hands-on education in hotel management and operations

Basic sales experience

Benefits

401k

Health

Vision

Dental

Discounts, perks, and education assistance

Company

Kalahari Resorts & Conventions

Kalahari Resorts & Conventions are full-service vacation destinations including meeting & convention facilities where America’s largest indoor waterpark resorts are combined with the magic of Africa.

Founded in 2000

Wisconsin Dells, Wi, US

1001-5000 employees