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Asembia · 4 weeks ago

Patient Support Center Supervisor

Livingston, NJ

Full-time

Onsite

Mid, Senior Level

3+ years exp

Asembia is a company focused on patient support services, and they are seeking a Patient Support Center Supervisor to manage daily workflow and execute program requirements. The role involves overseeing team performance, coaching employees, and ensuring compliance with company policies while maintaining high levels of customer service.

BiotechnologyHealth CareInformation TechnologyPharmaceutical

Responsibilities

Managing the workflow of their employees and delegating tasks

Hold engaging team meetings and/or one-on-ones routinely with Team Leads

Monitor quality and performance of the team and demonstrate the ability to provide feedback in an effective manner that drives change in behavior and results

Accomplishes staff job results by coaching, counseling, and disciplining employees

Training and onboarding

Work in conjunction with Management Team and the Quality Assurance Team to communicate productivity gaps and quality as it pertains to the program

Interface with programmers as needed to address any system enhancements or difficulties

Creating team schedules and time and attendance management

Setting goals for workers and making sure they comply with the company’s policies and procedures

Identify potential training gaps, escalating these to site leadership

Alert site leadership to any potential staff matters, including performance or behavioral issues

Ensuring that business goals, deadlines and performance standards are met

Maintain tracking document and crosscheck to ensure platform/tracking document accuracy

Attend manufacturer meetings to support ongoing program development

Establish effective rapport with other employees, clients, physicians, pharmacies, and clients

Adheres at all times to physical, administrative and technical safeguards related to core business when executing job functions

Attendance and is critical

Adhering to company policies and procedures

Possess a professional demeanor, focused on respectful communication, a positive and reliable attitude, and responsible behavior. This includes dressing appropriately, being punctual, maintaining composure, and demonstrating accountability for your actions

Working outside of core business hours may be required

Other duties as assigned

Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”)

Qualification

Pharmacy Technician LicensePharmacy experienceManagement experienceCommunication skillsASPNTime management skillsOrganizational skills

Required

Must be registered with the State of New Jersey Board of Pharmacy as a Pharmacy Technician

Must have Nevada Pharmacy Technician License. Technician Trainee License, issued by the Nevada State Board of Pharmacy is permitted only for internal candidates striving to obtain their Nevada Pharmacy Technician license

Pharmacy Technician License (requires national certification by PTCB or ExCPT), or Technician Trainee License, issued by the Arizona State Board of Pharmacy

All onsite employees must have PA Pharmacy Technician License

Minimum 3-5 years pharmacy experience

Individual must possess exemplary communication, organization, and time management skills

Reliable and consistent attendance is required