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NEOGOV · 3 weeks ago

Program Coordinator - Veteran & Military Educational Services

Bossier City, LA

Full-time

Onsite

Entry Level

$43K/yr - $43K/yr

2+ years exp

NEOGOV is a company focused on providing educational services, and they are seeking a Program Coordinator for Veteran & Military Educational Services. The role involves coordinating and delivering education benefits and services for military-affiliated students, managing the Veterans Resource Center, and assisting with compliance and outreach initiatives.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Serve as a frontline contact for military-affiliated students, faculty, and staff across all campuses regarding education benefits and services

Support the daily operations of the Military & Veterans Resource Center, including maintaining supplies, scheduling visits, and cultivating a student-centered environment

Complete all mandatory annual training for BPCC and for School Certifying Officials (SCOs)

Stay informed of relevant VA benefit policies, state and federal regulations, and institutional procedures; assist with implementing updates under the guidance of the Director

Assist in conducting orientations for students using GI Bill®, Tuition Assistance, MyCAA, and related programs, and assist with benefit-related questions throughout the academic year

Maintain accurate records and data spreadsheets of current and former benefit-using students for tracking, reporting, and audit purposes

Support the certification process by entering data into the VA’s Enrollment Management (EM) system, including student enrollment, term dates, and program information, as directed by the Director

Assist with updating and reviewing VA-approved academic programs in coordination with the State Approving Agency and ensuring accuracy in WEAMS

Calculate and submit tuition and fee data based on VA billing guidelines; assist in verifying benefit eligibility and ensuring timely processing

Support the Director in reporting enrollment changes, drops, graduations, and mitigating circumstances to the VA; enter appropriate data into the student information system

Maintain organized records to assist with audit preparation and compliance reporting for the VA and State Approving Agency

Collaborate with Financial Aid, the Business Office, and other departments to resolve benefit overlaps, prevent account purges, and reconcile student accounts

Update military portals such as AFVEC with relevant academic term data and course information as needed

Apply appropriate attribute codes in the student information system to track military-affiliated students

Pull and analyze COGNOS reports related to academic standing, attendance, and military-affiliated student activity

Assist in coordinating outreach, orientation, registration, and graduation events for military-affiliated students

Participate in local veteran job fairs and community engagement activities to promote services and build partnerships

Support training efforts for academic advisors and staff related to military education benefits

Provide assistance to deployed students and their instructors by managing military orders and coordinating academic accommodations

Assist the Director in submitting National Guard student academic progress reports to the appropriate state liaisons

Monitor GPA and enrollment for students with benefits requiring academic standing verification

Support the administration of military-specific scholarships and recognition items, such as honor cords for graduates

Assist with campus-based military-related events and serve as a point of contact for the Military Student Organization

Participate in campus events and activities outside of regular business hours, including evenings and weekends, as needed

Perform other duties as assigned in support of Enrollment Management and Student Services Division and military-affiliated student success

Qualification

Military education benefitsMicrosoft applicationsClerical experienceCommunication skillsOrganizational skillsInterpersonal skills

Required

Associate degree required

Two (2) years of experience performing clerical tasks of routine difficulty, including preparing and maintaining records

Effectively use technology and computer software programs with proficiency in Microsoft applications

Excellent communication, organization, and interpersonal skills needed with the ability to make small group presentations as well as remarkable skill in interacting with students on a one-on-one basis