PayPal · 2 hours ago
Account Manager, NA Large Enterprise
Chicago, IL
Full-time
Hybrid
Senior Level
$178K/yr - $306K/yr
7+ years expPayPal is a global leader in commerce, revolutionizing how money is moved and managed. The LE Account Manager is crucial for merchant success, responsible for managing relationships, overseeing account strategy, and identifying growth opportunities while acting as a trusted advisor to merchants.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal
Is accountable for Merchant account and owns senior strategic relationships, positing themselves as a trusted advisor
Drive Sales cycle for new logos, pursue new business through strategic prospecting including hosting events and leveraging referrals
Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes
Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs
Build and maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’s solutions
Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities
Lead the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success
Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience
Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
Drive merchant retention, including churn mitigation / negotiation, and renewal processes
Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence
Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes
Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives
Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands
Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals
Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal
Qualification
Required
7+ years of experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention
A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage
Proven success managing high-value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts
Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions
Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences
Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives
Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures
Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results
Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy
Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes
Benefits
Flexible work environment
Employee shares options
Health and life insurance
Annual performance bonus
Equity
Medical, dental, vision, and other benefits
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (945)
2024 (918)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
CEO, UK
chaloem khompitoon
President & CEO
Recent News
2025-12-31
The European Financial Review
2025-12-31
Company data provided by crunchbase