Ovation Healthcare · 11 hours ago
AVP, Client Engagement
Brentwood, TN
Full-time
Hybrid
Director/Executive
$140K/yr - $200K/yr
7+ years expOvation Healthcare is dedicated to enhancing local healthcare for over 40 years, focusing on supporting independent hospitals. The AVP, Client Engagement will serve as the primary executive contact with members, working closely with C-Suite executives to drive value, savings, and growth for the organization.
AdviceBusiness DevelopmentHealth CareManagement Consulting
Responsibilities
Keeps the organization’s vision and values at the forefront of decision-making and action
Leads, mentors, and develops a specific team of Client Engagement Managers and Directors to ensure each assigned member achieves specific targets for organic growth, contract performance, compliance, conversions, renewal, savings, and strategic objectives
Sets clear performance expectations, provides coaching, and ensures accountability for all areas of client engagement
Monitors key performance metrics and reports progress to senior leadership team
Fosters a culture of collaboration, professional development, and continuous improvement
Establishes productive, professional, and consultative relationships with C-Suite, executive personnel throughout member organization, building credibility and trust through collaboration
Moves strategic customers from current state to a trusted strategic partnership; formalizes partnership through an agreement that is recognized across Ovation Healthcare and the account
Attends executive business reviews to reinforce Spend Management value, demonstrates executed savings, and highlights progress on key initiatives
Leads solution development efforts that best addresses customer needs, while coordinating the involvement of all necessary Ovation Healthcare personnel
Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one-to-three-year period that leads to a clear action plan for success
Coordinates the involvement of the Spend Management teams to develop and articulate a strategic vision for member to meet account performance objectives and customers' expectations
Builds strategic partnerships with accounts to further advance company goals of revenue and margin enhancement
Develops internal processes and initiatives to drive revenue growth and enhance productivity
Identifies opportunities to promote and present other Ovation value added services, i.e. Leadership & Advisory, Revenue Cycle, & Technology Solutions
Represents Ovation Healthcare at industry conferences and events – Provides executive presentations, as needed
Leads internal Spend Management Client Engagement initiatives and meetings, as needed
Contributes to organizational strategy by sharing client feedback and market intelligence
Participates in prospective member (sales) presentations, as needed
Qualification
Required
Extensive knowledge of healthcare industry, supply chain, group purchasing organizations (GPOs), clinical, and business personnel
Excellent communication and inter-personal skills; able to present and influence credibly and effectively at all levels of the organization including the C-Suite
Demonstrated ability to successfully manage a team
Provide consultative direction toward predetermined long-range goals and objectives, where assignments are often self-initiated
Passion for results-- able to drive high standards for self; tenaciously working to meet or exceed challenging goals
Ability to demonstrate financial knowledge and business acumen
Exceptional Project Management, communication, negotiation, and presentation skills
Proven ability to successfully manage multiple people, projects, and timelines
Working knowledge of purchased services and capital equipment planning
Demonstrated understanding of end-to-end supply chain processes
Ability to effectively negotiate with a record of accomplishment of results
Demonstrated ability to calculate figures and amounts such as savings, rebates, fees, and percentages, as well as analyze statistical and financial data
Ability to understand and follow spreadsheets and contract language
Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow with minimal direction
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Ability to initiate tough conversations, effectively manage internal politics, and handle conflict in a healthy, relationship-building manner
Must demonstrate executive presence and emotional intelligence, remaining calm and confident in challenging situations
Possesses intimate understanding of all internal functions of both Ovation Healthcare and the accounts assigned
Proven ability to identify and capitalize on cross-selling and upselling opportunities
Excellent time management skills with ability to use independent judgment effectively
Ability to execute both independently and as a collaborative member of various teams and committees
Bachelor's degree in business or healthcare management related field, MHA or MBA preferred
Demonstrated understanding of group purchasing organizations and supply chain processes, acquired through 10+ years of experience
Minimum 7+ years of strategic account management experience
Skilled in coaching and mentoring leaders to build organizational bench strength
Sales experience- prospecting, pipeline development, conversion not required, but helpful
Value analysis experience not required, but helpful
Project management experience or knowledge
Experience working with data analysis and visualization tools such as PowerBI, Tableau, Microstrategies, etc
Experience with Excel, Word, Outlook, and PowerPoint
Ability to execute responsibilities in a hybrid work environment
Preferred
MHA or MBA preferred
CRM (Salesforce) experience preferred
Company
Ovation Healthcare
Ovation Healthcare is a business consulting firm that offers revenue cycle, clinical resourcing, and advisory management services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-06-01Acquired
Leadership Team
Timothy J. Ryan
CFO
Recent News
2025-10-02
Mergers & Acquisitions
2025-07-14
Company data provided by crunchbase