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Fortis Bank · 17 hours ago

Senior Manager, Strategic Partnerships

Denver, CO

Full-time

Hybrid

Senior Level

$100K/yr - $130K/yr

7+ years exp

Fortis Bank is a full-service bank that provides loans, deposits, and cash management services to businesses. The Senior Manager, Strategic Partnerships is responsible for managing key client partnerships and leading innovative partner technology projects to enhance the partnership ecosystem framework.

Financial ServicesVenture Capital

Responsibilities

Lead the onboarding process for key banking partnerships and strategic relationships, including self-directed referral provider relationships, ensuring a smooth and positive onboarding experience from initial contact through contract execution

Partner closely with cross functional teams including Compliance, IT, Operations, and Finance to improve partner onboarding, programs, and processes that tailor to each partner’s unique needs, while ensuring compliance with banking regulations

Act as the primary point of contact for new and assigned partners during the onboarding phase, developing and maintaining strong relationships, ensuring their needs are met and expectations are exceeded

Identify opportunities to enhance partner satisfaction and loyalty through personalized service and executing customized referral agreements or disclosures

Coordinate strategic partnership efforts by developing detailed project plans, tracking schedules, resource plans, and status reports for each initiative via Smartsheet

Facilitate meetings both internally and externally, assign clear action items and follow ups

Map, design, and evaluate partnership integrations, technology enhancements, or process improvements along with the Partnerships Product Manager

Design problem solving approaches for complex projects and facilitate the approach through provider feedback, workshops, analysis tools, training and coordination

Prepare and present reports on onboarding progress, project health statuses, partner relationships, and outcomes to senior management

Monitor and analyze key partner metrics related to the partner experience, including onboarding, ongoing relationship management, and project milestones

Utilize data-driven insights to make recommendations for process improvements and strategic initiatives

Maintain standard operating procedures (”SOPs”), documentation within Confluence, and process maps for all activities within the Strategic Partnerships team

Support Strategic Partnerships leadership with coordinating partner events, including seminars, workshops, and appreciation events, to enhance partner relationships and promote the bank’s offerings

Facilitate event planning and implement strategies to maximize event attendance and engagement

Evaluate the success of events through client feedback and performance metrics and adjust future events accordingly

Qualification

Business Relationship ManagementFinancial Services ExperienceStrategic Project ManagementSoftwareFintech KnowledgeAnalytical ThinkingResults-Driven MindsetCommunication SkillsSelf-Starter

Required

7-10 years of experience in business development, or strategic project management within financial services, fintech, or investment platform companies experience a plus

7-10 years of Business Relationship Management (BRM)

Understanding of software and fintech landscape

Excellent communication skills are required, including the ability to communicate and influence strategically and effectively

Results-driven mindset: track partnership initiatives and deliverables

Self-starter who aims for continuous improvement

Ability to act as the champion for the partner internally and develop strong relationships with key internal colleagues to ensure a proactive approach to closing deals

Analytical Thinking – Uses different techniques to identify possible solutions and plan next steps

Preferred

Bachelor's degree preferred

Ideally located in Denver, CO or Salt Lake City, Utah

Company

Fortis Bank

At Fortis Bank, we pride ourselves in being a partner to our clients by offering comprehensive banking solutions while building trusted, long-term relationships.

Founded in 1997

Denver, Colorado, USA

51-200 employees