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Everwise Credit Union · 1 month ago

Member Contact Center Representative

South Bend, Indiana 46601 - Corporate

Full-time

Hybrid

Entry Level

$19/hr - $19/hr

1+ years exp

Everwise Credit Union is committed to enhancing the financial relationships of its members. The Member Contact Center Representative will assist members with their financial needs through various channels, ensuring quality service and promoting credit union products.

BankingFinanceFinancial Services

Growth Opportunities

Responsibilities

Responsible for providing courteous and efficient service to members and team members over the phone or preferred delivery channel

Identify opportunities to promote credit union products and services to retain members and increase wallet share

Utilize various computer applications to assist with member support and satisfaction

Strive to provide first contact resolution and build lasting member relationships through exceptional service

Responsible for maintaining a high level of quality such as Member Satisfaction, accuracy, phone management and more as defined by management

Contribute to Unit and Corporate goals

Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union

Qualification

Customer service experienceFinancial services knowledgeComputer literacyAnalytical skillsMulti-taskingVerbal communicationWritten communicationOrganizational skills

Required

High School Diploma, GED or equivalent skills and abilities

Basic knowledge of financial services generally acquired by one or more years working within the financial services area or minimum of two years' customer service and/or call center experience

Clear verbal and written communication, listening, and human relation skills

Excellent phone communication skills using clear and pleasant voice

Basic analytical, mathematical, organizational and decision-making skills

Computer literacy skills with using Windows environment, spreadsheet and word processing software

Data entry skills

Ability to multi-task

Able to work in a fast-paced and diverse environment

Ability to sit and/or stand at a desk for extended period