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EagleBank · 1 day ago

Business Application Analyst III

Silver Spring, MD

Full-time

Hybrid

Mid, Senior Level

$73K/yr - $115K/yr

5+ years exp

EagleBank is a values-driven organization focused on meaningful connections with customers and employees. They are seeking a Business Application Analyst III to administer critical bank systems and provide end-user support for various banking applications.

BankingFinancial Services

Hiring Manager

Amy Diouf

Responsibilities

The Business Application Analyst III administers and has an in depth understanding of several critical bank systems such as Teller, Retail Branch Automation Platform and workflow system, Cold report and Imaging system, File Transfer systems

Understands customer needs and provides end user support for the retail banking systems, core banking system, and intranet and imaging system

Position acts as the primary technical POC (Point of Contact) for Retail Branches and Branch Administration

Understands internal customer needs and provides end user support for the FIS, IBS Security and Permissions administration

This position also performs security access administration for several other applications including the imaging system

Qualification

Business Analyst ExperienceSoftware configurationCritical system supportData file import mappingMicrosoft ExcelMicrosoft OutlookMicrosoft WordAnalytical skillsInterpersonal skillsOrganizational skills

Required

Bachelor's Degree in Arts/Sciences (BA/BS) in information management, computer science, business administration or equivalent combination of education, technical training or work experience in the area of application systems support or testing, business analysis or software implementation

5 years critical system support in financial institution or finance related experience

Experience managing and supporting a software application for large user base (100+)

Software configuration, testing and support Experience

Business Analyst Experience

Knowledge of data file import mapping to system application fields

Intermediate level skills in Microsoft Outlook, Word, Excel

Ability to listen to business users, convey ideas effectively, understand, interpret and document business requirements to design and customize systems

Outstanding customer and interpersonal skills

Independent thinker with a solid ability to work through issues and escalate when appropriate

Ability to effectively present information and respond to questions from groups of managers, internal 'customers', vendors or users/trainees in a classroom setting, webinar or one on one training session

Exceptional written, oral and interpersonal skills sufficient to communicate effectively with nontechnical and technical business clients and teams

Excellent analytical and problem solving skills

Ability to work effectively with a diverse group of users who have varying levels of computer expertise

Excellent organizational skills with ability to attend to minute details

Demonstrates a commitment to Relationships FIRST in all areas of job performance