Daikin Comfort · 22 hours ago
Customer Service Representative/Inside Sales Representative -1
Tucson, AZ
Full-time
Onsite
Entry Level
2+ years expDaikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for their HVAC Customer Service Representative/Inside Sales Representative, Level 1 position. The role involves selling products and services to customers, providing excellent customer service, and maintaining sales programs within the assigned territory.
Consumer ElectronicsConsumer GoodsHeating Ventilation and Air Conditioning (HVAC)ManufacturingMechanical Engineering
No H1B
Responsibilities
Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices, and new products sales and or discounts via outbound calls and in house counter discussions
Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices, and new products
Provide excellent customer service via walk-ins, phone calls and e-mails
Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered
Recommend alternate products based on cost, availability or specifications as needed
Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments
Generate new and repeat sales by providing product and technical information in a timely manner
Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction
Provide accurate information regarding availability of in-stock items. Conduct cycle counts as required. Replenish the showroom stock as needed
Assist customers with warranties and returns
Collaborate with the Branch Manager to determine the best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments
Daily processing of cash drawer, end of shift count of money. prepare deposit slip and place in safe
Periodically reach out to customers to determine satisfaction with the organization, products, and services
Monitor competitive activity and trends within territory
Maintain records and prepare reports on sales activities
Expand knowledge of HVAC products and keep current with latest trends within the industry
Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible
Understand and follow work instructions, operating procedures, and company policies
May travel to customer location to follow-up, make presentations or perform demonstrations
Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift
Perform additional tasks as assigned
Qualification
Required
2+ years of progressive sales and customer service experience
High School diploma or GED equivalent, some college preferred
Must be able to perform essential responsibilities with or without reasonable accommodations
Knowledge of HVAC equipment / products is preferred
General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications
Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email
Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
Developing rapport and effective listening skills
Phone etiquette and e-mail etiquette
Professionalism – patience, poise, and tact
Ability to deal with high volume customer traffic
Effective verbal skills – must be able to explain fairly technical parts information clearly
Written skills – must be able to effectively and timely communicate via e-mail with customers and accurately input orders
Effective organizational skills and time management skills including ability to prioritize and multi-task
High level of attention to detail and accuracy
Ability to establish positive working relationships with internal and external customers and employees
Ability to use good judgement and strong work ethics and integrity on the job
Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner
Ability to understand and follow procedures, work instructions and company policies
Preferred
2+ plus years in the HVAC industry preferred
HVAC certification preferred
Benefits
Benefits are effective on day one for all full-time direct hires
Training programs are available to help guide team members and develop new skills
Growth Opportunities - there is immense opportunities to grow your career
You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.
Company
Daikin Comfort
Daikin Comfort is an air conditioning manufacturing and service providing company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lisa Mestayer
Project Manager, CEO Staff
Shu Kawasaki
Director-CEO Staff
Recent News
2025-12-02
2025-09-17
Company data provided by crunchbase