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Major League Baseball (MLB) · 1 day ago

Senior Operations Analyst, Baseball Data Platform

San Francisco, CA

Full-time

Hybrid

Mid, Senior Level

$120K/yr - $140K/yr

5+ years exp

Major League Baseball (MLB) is seeking a Senior Operations Analyst for their Baseball Data Platform team, which aims to capture the story of baseball through data. In this role, the analyst will support customers, improve data quality, and leverage insights from play-by-play and Statcast tracking data while collaborating with software engineers and data scientists.

AssociationBaseballSportsSports Leagues and Teams

H1B Sponsor Likely

Responsibilities

Flexibility for weekly support shifts during business hours, nights, and/or weekends to support MLB Club questions/needs and internal baseball technology incident response, including weekly night shifts until the end of MLB games each night (often 2am ET/11pm PT) during the season

Triage complex, multi-faceted issues to identify root causes and mitigation steps

Work proactively with stakeholders and teammates to identify preventative measures to limit issue impact and recurrence

Analyze current operational processes and design streamlined, data-driven workflows to reduce manual effort and human error

Act as a Subject Matter Expert (SME) on the Baseball Data Platform team, possessing the practical, end-to-end knowledge necessary to support most operational dependencies relied upon by both internal staff and external partners

Pursue and prioritize potential data quality issues and support incidents both proactively and responsively

Achieve comprehensive expertise in Baseball Data Platform tools. This includes knowing the who/what/why/how of users of our data

Respond directly to inquiries from MLB clubs, broadcasters, and MLB leadership while training others to do so effectively

Proactively monitor Major League, Minor League games, dashboards, and internal channels for reported data and technology issues while identifying potential gaps in visibility

Collaborate with external data partners and internal teams within the technology group to identify and detect data quality and incident response trends and present findings to MLB leadership and Club/Vendor personnel

Collaborate with developers and data engineers to gather requirements for and rigorously test new operational tools (e.g., custom dashboards, mobile scouting applications) before their wider deployment

Maintain day-to-day relationships with baseball data partners and coordinate execution of legal agreements, data permissions, and ad hoc requests

Qualification

Baseball data experienceData quality initiativesTechnical support experienceSQLPythonRProactive communicationCritical thinkingTeam collaborationOrganizational skills

Required

5+ years of experience with data related to baseball, and/or in technical support/operations roles

A track record of the ability to problem solve complex issues, with outstanding critical thinking skills, from initial identification through implementation of preventative measures

Proven experience communicating professionally in a customer support role with technical and non-technical users

Flexibility to work scheduled night, weekend, and holiday support shifts, especially during baseball season

Extremely organized and ability to balance multiple priorities at once in a fast-paced environment

Proactive communicator with internal and external stakeholders with the goal of anticipating what the stakeholders need

Highly collaborative in nature and team-oriented

Self-motivated, with high standards and a drive towards continuous improvement

Ability and desire to travel up to 15% for baseball events and team meetings

A love of baseball!

Preferred

An understanding of how MLB Clubs and partners use baseball data in daily operations or related experience

Familiarity with any of the following is preferred, but not required: baseball tracking systems, APIs, contracts, SQL, Python, R

Benefits

Competitive Benefits Package

Company 401K Contribution

Paid Time Off and Holidays

Paid Parental Leave

Access to Free Tickets to Baseball Games & MLB.TV

Discounts at MLB Store | MLBShop.com

Employee Assistance Programs (EAP)

Onsite/Online Training & Development Programs

Tuition Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Pet Insurance

Company

Major League Baseball (MLB)

Glassdoor3.8

Major League Baseball (MLB) is the most historic professional sports league in the United States and consists of 30 member clubs in the U.S.

Founded in 2000

New York, New York, USA

1001-5000 employees

https://www.mlb.com

H1B Sponsorship

Major League Baseball (MLB) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2023 (2)

2022 (1)

2020 (1)