Apply on Employer Site

CPower Energy · 3 weeks ago

Demand Response Dispatch Operator

Baltimore, MD

Full-time

Onsite

Entry Level

$70K/yr - $80K/yr

1+ years exp

CPower Energy is a growing company in the energy sector, seeking a Dispatch Operator to manage day-to-day dispatching during electrical grid emergencies. The role involves advising customers on demand response events, ensuring compliance with ISO regulations, and maintaining communication with internal and external stakeholders.

Clean EnergyEnergyEnergy StorageRenewable Energy

No H1B

Responsibilities

Quick and successful dispatch of all Demand Response events in a moment’s notice 24x7 in all markets in which CPower participates

Continual review of current ISO grid conditions to advise CPower internal and external customers regarding specific market situations

Constantly monitor dispatch center email inbox and main dispatch phone for events

Troubleshoot CMS data loggers installed at CPower customer sites

Maintain dispatch logs of DR events, customer issues, and act as a customer service-oriented desk either by immediately assisting the customer or escalating to the proper internal CPower team

Monitor in real time CPower customers in order to ensure compliance within the various markets CPower participates in

Coordinate and schedule bids on behalf of customers to maximize potential revenue for the customer, as well as minimize exposure in various markets

Develop and maintain Dispatch Standard Operating Procedures for all regions and programs CPower participates in

Attend bi-annual training to develop and maintain relevant knowledge and skills

Maintain in depth knowledge of the CPower suite of products which span multiple regions nationwide

Take and successfully pass a dispatch certification test annually, prior to the start of the summer season

CPower participates in programs where a fully staffed 24x7 desk is required, therefore The Dispatch & Meter Operator position requires shift work as part of seven-day, 24-hour operation

Qualification

Bachelor's DegreeEnergy industry experienceComputer programmingSpreadsheet proficiencyDatabase applicationsProblem-solving skillsAnalytical skillsCommunication skillsInterpersonal skillsDetail-orientedSelf-motivated

Required

Bachelor's Degree in Science, Engineering, Technical or equivalent applicable experience

1 – 2 years of related experience preferably in the energy industry, specifically within the demand response area

Ability to prioritize efficiently while multi-tasking, dealing with interruptions and working in a high paced energetic environment

Excellent computer skills with heavy proficiency in spreadsheet, database applications, and computer programming

Strong problem-solving, analytical, with the ability to think and work independently

Strong communication skills (written and verbal) and interpersonal relationship skills

Must be highly accurate, detail oriented, with high sense of urgency during dispatch periods

Self-Motivated, enthusiastic, and self-starting is a must in order to excel in this position

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Must be able to talk, listen and speak clearly on telephone

All applicants must be able to provide documentation that they are legally eligible to work in the United States for an extended period, and will not now, or in the future, require sponsorship for employment visa status to work legally for our Company in the United States