Practice Management and Service Delivery Applications Manager jobs in United States
cer-icon
Apply on Employer Site
company-logo

Ascend · 1 day ago

Practice Management and Service Delivery Applications Manager

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date5+ years exp

Ascend is an innovative company empowering entrepreneurial CPAs to reach their goals with a modern platform for regional accounting firms. The Practice Management & Service Delivery Applications Manager will support core applications across partner firms, focusing on onboarding, application lifecycle management, and data governance.

AdviceConsultingFinance
check
H1B Sponsor Likelynote

Responsibilities

Implementation Support: Coordinate logistics, timelines, and firm-specific activities for onboarding and upgrading Practice Management platforms (e.g., CCH Axcess Practice, Engagement, Workstream)
Application Governance: Maintain application inventory, usage patterns, and support documentation across the enterprise; ensure alignment with platform reference architecture and M&A integration needs
Operational Enablement: Serve as liaison with firm Service Delivery leaders to ensure tools align with operational workflows, service categories, and client delivery models
Support Coordination: Manage internal and third-party application support resources; triage issues, escalate to Tier 2 within IT Operations team as needed, and ensure resolution tracking and process improvement
Data Governance Execution: Help operationalize data standards (Org Hierarchy, Service Codes, Staff Models, Client Groups) and ensure accurate adoption across firms
Project Management: Own execution-level details and reporting on assigned initiatives; work within project frameworks to track milestones and communicate risks or blockers
Cross-functional Collaboration: Partner with AI Product, Analytics, and IT Operations teams to align initiatives and ensure data/application readiness for emerging technologies

Qualification

Application supportProject coordinationPractice Management softwareData governanceImplementation timelinesVendor experienceInterpersonal skillsDetail-orientedOrganizational skills

Required

5+ years in application support, project coordination, or technology operations, preferably within accounting, consulting, or professional services
Strong understanding of Practice Management, workflow, or time/billing software in a multi-office or multi-firm environment
Proficiency in managing multiple concurrent projects and implementation timelines
Detail-oriented and organized with a strong sense of accountability
Excellent interpersonal skills and ability to build trust with operational stakeholders

Preferred

Experience with vendors like CCH, Aiwyn, Intuit, or Thomson Reuters is a plus
Familiarity with data governance and application lifecycle concepts is a plus

Company

Ascend

twittertwitter
company-logo
Ascend is a consulting firm that helps CPAs reach their goals.
dateFounded in 2023
location
Alexandria, Virginia, USA
people-size1001-5000 employees
web-link
https://ascendtogether.com

H1B Sponsorship

Ascend has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (16)
2023 (12)
2022 (9)
2021 (11)
2020 (6)

Funding

Current Stage
Late Stage
Total Funding
$2.02M
2025-02-14Seed· $2.02M

Leadership Team

leader-logo
Erin Stahmer
Co-Founder & Chief People Officer
linkedin
leader-logo
David Fulcher
Chief Financial Officer
linkedin
Company data provided by crunchbase