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Silk Commerce · 1 month ago

Director, Global Brand Accounts (Social Commerce)

New York, NY

Full-time

Onsite

Director/Executive

6+ years exp

OverCast Digital is a leading triple-certified TikTok Shop Partner based in Los Angeles, specializing in social commerce solutions. They are seeking a Director, Global Brand Accounts to manage client relationships, mentor team members, and drive client success in the social commerce space, particularly on TikTok Shop.

B2BB2CE-CommerceSoftware

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Serve as the primary point of contact for high-value clients, developing deep relationships and ensuring satisfaction with OverCast Digital’s services

Create and implement tailored strategies for client growth on TikTok Shop, leveraging expertise in affiliate management, paid media, shop merchandising requirements, and social commerce trends

Act as a trusted advisor to clients, providing insights and recommendations that align with their business objectives

Manage and mentor a team of Senior Account Managers, ensuring they are supported and empowered to deliver exceptional results

Collaborate closely with the VP of Accounts to develop and execute account strategies, resolve challenges, and identify opportunities for expansion

Facilitate communication and alignment between clients and internal departments, including marketing, creative, and operations teams

Analyze key performance metrics (KPIs) and provide data-driven insights to clients and internal teams

Develop monthly and quarterly business reviews and presentations to showcase client progress and opportunities for improvement

Proactively identify and address challenges to optimize account performance and maximize client satisfaction

Identify upselling and cross-selling opportunities to drive incremental revenue and deepen client engagement

Contribute to the development of proposals for new business opportunities

Qualification

Client relationship managementTikTok Shop expertiseDigital marketing strategiesPerformance analysisTeam leadershipAnalytical mindsetCommunicationPresentation skillsMentoring skills

Required

6+ years of experience in account management, client services, or a related field, preferably in digital marketing, e-commerce, or social media

Proven track record of managing and growing client relationships in a fast-paced environment

Excellent communication and presentation skills, with the ability to translate complex ideas into actionable plans

Analytical mindset with a strong focus on KPIs, ROI, and performance optimization

Bachelor's degree in Marketing, Communications, Film Production, or a related field

Preferred

Strong knowledge of TikTok Shop, social commerce trends, and digital marketing strategies

Exceptional leadership and team management skills, with experience mentoring and developing high-performing teams

Company

Silk Commerce

Here at Silk Commerce, our greatest satisfaction comes from helping our clients’ businesses grow and succeed within a competitive marketplace.

Founded in 2007

Irvine, California, USA

51-200 employees

https://www.silksoftware.com

H1B Sponsorship

Silk Commerce has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (5)

2022 (1)

2020 (2)

Funding

Current Stage

Growth Stage

Leadership Team

Dong Xu

President & CEO

Company data provided by crunchbase