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DHL Express · 1 day ago

Manager, Digital Transformation

United States

Full-time

Remote

Senior Level

5+ years exp

DHL Express is a global leader in logistics and express delivery services, seeking a Manager for Digital Transformation. This role involves leading the integration of modern digital technologies to enhance business operations and customer value, while collaborating with various teams to develop and execute a digital transformation roadmap.

Freight ServiceLogisticsSupply Chain ManagementTransportation

No H1B

Responsibilities

Analyze existing as-is business processes, system workflows and capabilities to identify inefficiencies, bottlenecks, and areas for improvement

Evaluate business use cases to determine where the integration of specific technology platforms, software, and tools (e.g., AI, automation, big data) can provide a strategic advantage or solution

Design optimized to-be digital workflows that utilize AI and/or automation to maximize efficiency and customer experience

Work closely with cross-functional teams, including operations, data scientists, IT partners to translate complex technical strategies into clear, actionable business strategies and requirements for both technical and non-technical stakeholders

Collaborate with senior leadership to define a multi-year digital transformation roadmap that aligns technology investments with high-level business goals and long-term strategy

Convert digital transformation roadmap into structured, measurable, and actionable plans

Lead digital transformation initiatives, monitor and provide stakeholders the update about current progress, risks and next steps in the plans

Leverage data analytics to gain insights into process performance and project outcomes

Develop communication and training plans to ensure employees are prepared, trained, and willing to adopt new digital systems and operational models to overcome resistance to change

Stay current with the latest trends and developments in the digital and tech space (e.g., new AI developments) to identify opportunities for continuous innovation

Provide advice, assistance, or knowledge transfer to less experienced colleagues

Possesses robust analytical and critical-thinking skills, leveraging them to drive effective decision-making

Demonstrates self-motivation and resilience, excels in navigating and contributing to diverse, dynamic cross-cultural teams

Acts as the primary liaison between the project teams and ensure alignment on key objectives

Fosters collaboration between disparate departments (IT, Operations, Finance, and Sales)

Manages relationships and contacts with external service providers to ensure project deliverables and quality standards

Defines metrics for success and holds project teams accountable for meeting targets

Identifies risks associated with transformation projects proactively and develops contingency plans

Demonstrates exceptional organizational skills in managing diverse demands, delivering high-quality results across multiple concurrent priorities and timelines

Maintains high degree of precision and attention to detail when creating, managing documentation, defining requirements, and producing project outputs

Ensures all new systems and operational procedures meet stringent regulatory and internal security compliance requirements

Provides leadership and strategic guidance on the optimal application of technology and digital transformation best practices

Qualification

Digital transformationAI & ML technologiesData analyticsProject management certificationSoftware development methodologiesCybersecurity understandingBachelor’s degreeRobotic Process AutomationUX/UI principlesCritical thinkingCollaboration skillsOrganizational skills