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Blue Foundry Bank · 1 day ago

Float Asst. Branch Manager I

Rutherford, NJ

Full-time

Onsite

Mid Level

3+ years exp

Blue Foundry Bank is a dynamic institution focused on empowering businesses and fostering employee growth. The Float Assistant Branch Manager will assist the Branch Relationship Manager with branch operations and sales, ensuring exceptional customer service and compliance with banking regulations.

BankingBusiness Information SystemsFinancial ServicesSoftware

Responsibilities

Assumes responsibility of Branch Acquisition Manager in their absence, managing the customer experience, operations and sales activities, and employee development

Assist with training, role play, and coaching staff to consistently provide quality service to maximize customer satisfaction

Create environment conducive to developing long lasting relationships

Maximize customer satisfaction by delivering quality service

Engage customers to deepen relationships, gauge customer satisfaction

Have strong understanding of Bank’s consumer and business products and services

Understand and listen to our customers and deliver appropriate consumer and business solutions

Competently and confidently teach self-service options to customers

Participate in branch activities planned by Branch Management

Assist with scheduling of branch personnel to ensure adequate staffing for maximum customer service and daily operations functions

Ensure timely and accurate completion of various monthly audits, certifications, proofs, reconciliations, reports, and other duties as assigned in accordance with policy

Practice and display behaviors which are focused on achieving individual and branch goals

Open new accounts and related products/services; debit card, direct deposit, etc

Perform all teller related duties and activities related to the processing of various types of accounts and ensure compliance with application regulations, policies, and procedures

Maximize customer satisfaction by delivering “5 Star Customer Service”

Promote a professional and productive work environment

Ensure staff is aware of Branch Activity Calendar and Incentive Plan to encourage participation and teamwork. Assist Branch Manager in motivating Branch staff to achieve goals

Maintain knowledge of all bank products and services

Remain current and implement all bank policies and procedures in a timely manner, including the Code of Conduct

Assist the Branch Manager to ensure that all Bank policies and procedures are followed in all aspects of the operation of the branch. Ensure that all branch personnel understand and comply with all state and federal rules, regulations, and laws

Working within Bank policy, preserve the security of all Bank assets

Responsible to open and close various branches as assigned

Compliance with all Bank Secrecy Act regulations, Customer Identification Program and know your customer requirements

Promote the security and safety of all employees and customers by complying with the Security Program

Remain current and implement all bank policies and procedures in a timely manner, including Code of Conduct

Participates in business development efforts

Supervise vault operations, other cash drawer operations, and various areas of the branch adhering to dual control procedures

Maintain confidentiality of customer information by complying with the Privacy Policy. Comply with established policies and procedures when responding to inquiries and requests

Handle customers with unique situations or in conflict with bank policies or procedures to ensure positive customer results. (Timely and adequate responses while maintaining the integrity of the Bank’s policies and quality service levels)

Knowledge and understanding of Human Resource policies as set forth by the Bank

Qualification

Banking regulationsCustomer serviceSales skillsSupervisory experienceInterpersonal skillsOrganizational skillsCommunication skillsHuman resource skillsFlexible hours

Required

High school diploma or equivalent AND a minimum of 3 years banking or retail experience with an emphasis on supervisory, sales, and customer service skills

Effective communication, interpersonal skills, customer service and sales skills

Strong organizational and follow-up skills

Demonstrates effective sales and service behaviors

Ability to speak with poise and confidence

Ability to explain procedures and understand both verbal and written instructions

Ability to interact with others in a positive manner

Knowledge of retail banking regulations and retail branch operations

Must be mobile to meet the needs of the business, working flexible hours in various branch locations

High school diploma; college degree preferred

Minimum of 3 years banking experience with an emphasis on supervisory, sales, and customer service skills

Effective communication, interpersonal, customer service, and sales skills

Basic management and human resource skills