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Plymouth Rock Assurance · 3 hours ago

Claims Representative, Total Loss

Woodbridge, NJ

Full-time

Onsite

Entry Level

$48K/yr - $74K/yr

1+ years exp

Plymouth Rock Assurance is a leading company in personal and commercial auto and homeowner’s insurance, known for its exceptional service. The Claims Representative, Total Loss is responsible for handling Auto Property Total Loss Claims, negotiating settlements, and maintaining compliance while providing excellent customer service in a fast-paced environment.

Auto InsuranceFinancial ServicesInsurance

Hiring Manager

Kaitlyn Bello

Responsibilities

Negotiate and communicate first- and third-party total loss settlements per company and state guidelines across multiple jurisdictions (NY, NJ, PA, MA, CT)

Review damage estimates to confirm vehicles are total losses

Settle claims within individual authority; escalate or seek supervisor approval when appropriate

Prepare payments to vehicle owners, banks, and lease companies

Document all settlements and actions in the claim file system

Maintain an effective diary system on pending files to ensure timely resolution

Adhere to privacy guidelines, laws, and regulations pertaining to claims handling

Keep insureds and claimants updated on claim status and emerging issues

Act as an intermediary between the company, preferred vendors, and customers

Resolve disputes professionally, even in adversarial situations

Work directly with salvage vendors to move first-party vehicles and obtain salvage bids on third-party vehicles

Ensure service, loss, and expense control are always maintained

Prioritize and handle multiple tasks simultaneously in a fast-paced environment

Adjust quickly to fluctuating workload

Participate in catastrophic claim handling as requested

Obtain state licenses as needed

Qualification

Claims handling experienceCustomer service skillsNegotiation skillsMicrosoft Office SuiteMath skillsVehicle financing knowledgeVehicle types knowledgeConflict resolution skillsOrganizational skillsVerbal communication skillsWritten communication skills

Required

College degree or equivalent experience

Strong negotiation, conflict resolution, and customer service skills

Proficiency with Microsoft Office Suite and claims management systems

Comfortable conducting searches on auto sales sites to validate availability and pricing

Ability to manage high call volumes with professionalism and patience

Preferred

1–2 years of claims handling or related insurance experience

Basic understanding of vehicle types, features, and terminology

Familiarity with vehicle financing and leasing concepts

Benefits

4 weeks accrued paid time off + 9 paid national holidays per year

Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)

Annual 401(k) Employer Contribution

Free onsite gym at our Woodbridge Location

Resources to promote Professional Development (LinkedIn Learning and licensure assistance)

Robust health and wellness program and fitness reimbursements

Various Paid Family leave options including Paid Parental Leave

Tuition Reimbursement

Company

Plymouth Rock Assurance

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Founded in 2001

Boston, Massachusetts, USA

1001-5000 employees