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Reserv · 17 hours ago

Claims Team Lead, Auto/Property

United States

Full-time

Remote

Mid, Senior Level

$70K/yr - $80K/yr

3+ years exp

Reserv is an insurtech focused on creating innovative AI and automation technology for claims efficiency. The Claims Team Lead will support the Claims Manager while overseeing the auto and property adjusting staff, ensuring operational effectiveness and leveraging technology for improved performance.

ConsultingFinancial ServicesInsurance

Responsibilities

Responsible for initial onboarding tasks / access and new hire cultural immersion

SME for first-line questions, escalations, roundtable discussions

Be consistently dependable in achieving or exceeding goals and overcoming obstacles

Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery

Align team with client and customer expectations of the process

Serve as a resource for escalations

Foster a positive work environment, promote teamwork, and encourage professional growth and development

Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team

Increased reserve and payment authority with the ability to assist with moderate reviews

Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops led/co-led by Team Leads, Managers, and other Reserv employees

Customer Obsession Champions - Active advocates who help leadership cultivate a customer-centric mindset

Qualification

Active adjuster licenseInsurance claims experienceLeadership experienceTechnology proficiencyAttention to detailEmpathyAgilityCommunication skillsProblem-solvingFlexibility

Required

Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license

3+ years of insurance claims experience in multiple lines of business, preference for an auto and/or real property

1+ years of leadership experience with a preference for experience managing in a remote environment

Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)

Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes

Demonstrated commitment to quality, accuracy, and attention to detail

Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

Generous health-insurance package with nationwide coverage, vision, & dental

401(k) retirement plan with employer matching

Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!

Generous family leave policy after 8 months of working with us

Work from anywhere to facilitate your work life balance

Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!