The Graham Companies ยท 4 weeks ago
Guest Services Representative - Miami Lakes Hotel on Main
BZY Hotel, Miami Lakes, FL, US
Full-time
Onsite
Entry Level
$0/hr - $16/hr
1+ years expThe Graham Companies operates the Miami Lakes Hotel, a premier destination for business and leisure travelers. They are seeking a Full-Time Guest Services Representative to serve as the primary point of contact for guests, ensuring a positive experience from check-in to check-out while providing exceptional service.
FarmingHospitalityProperty DevelopmentReal Estate
Responsibilities
Provide exceptional guest service in a professional, friendly, and courteous manner
Perform guest check-in and check-out procedures accurately and efficiently
Handle billing, payments, and adjustments, including cash, credit card, and house-charge transactions
Verify registration cards and guest information for accuracy and completeness
Answer incoming phone calls promptly and respond to inquiries in a helpful manner
Address guest needs, questions, and concerns, escalating issues as appropriate
Review daily occupancy and room availability reports
Provide coverage for the Reservations Agent as needed
Maintain familiarity with hotel amenities, services, and local attractions to better assist guests
Qualification
Required
High School diploma or equivalent required
Minimum of 1 year of experience in a Guest Services, Front Office, or Reservations role within the hospitality industry
Strong computer skills and comfort using hotel systems and standard office applications
Flexible availability required, including AM and PM shifts, weekends, and holidays
Preferred
Hospitality Management degree preferred
Experience with Opera PMS preferred
Bilingual (Spanish) is a plus
Benefits
401(k) with company match
Employer-funded pension plan
Paid Time Off (PTO)
Holiday pay
Health and dental benefits
Employer-paid life insurance
Employer-paid short-term and long-term disability insurance
Legal assistance plan
Athletic club membership discounts
Positive work-life balance
Company
The Graham Companies
The Graham Companies specializes in dairy, beef and pecan orchard farming, commercial, residential and hospitality real estate development.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Andre L. Teixeira, CPA
Executive Vice President & Chief Financial Officer
Isabel Lopez
Human Resources Business Partner
Recent News
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