The Destination Knot · 4 weeks ago
Customer Service Travel Representative (Remote)
United States
Full-time
Remote
New Grad, Entry Level
$35K/yr - $65K/yrDestination Knot is a full-service travel planning company dedicated to delivering personalized vacation experiences for clients worldwide. They are seeking a reliable, client-focused Customer Service Representative to support clients throughout the travel planning process by providing timely communication and resolving issues.
Leisure Travel & Tourism
Responsibilities
Respond promptly to customer inquiries via phone, email, and chat platforms
Assist with booking confirmations, travel changes, and general service questions
Resolve customer concerns with professionalism and efficiency
Communicate updates related to itineraries, travel documents, or supplier changes
Maintain accurate records of client communications and updates
Coordinate with suppliers, vendors, and internal team members to fulfill service requests
Stay informed about travel policies, destinations, and industry changes relevant to client needs
Qualification
Required
Strong written and verbal communication skills
Detail-oriented with excellent organizational and problem-solving abilities
Comfortable using email, CRM platforms, and online booking tools
Ability to work independently in a remote environment
Must be 18 years or older with access to a computer and stable internet connection
Interest in the travel industry and a passion for client satisfaction
Preferred
Previous experience in customer service (travel, hospitality, or service industry preferred)
Benefits
Fully remote and flexible work environment
Comprehensive training and ongoing support
Opportunities for growth within a supportive, travel-focused team
Access to industry tools and travel perks
Performance-based incentives
Company
The Destination Knot
At Destination Knot, we believe love stories deserve the perfect backdrop — and business owners deserve the freedom to create a life they love.
Founded in 2019
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase