KnowBe4 · 3 weeks ago
Tech Support Intern (Hybrid)
Clearwater, Florida
Internship
Hybrid
Intern
Start in 2026 SpringKnowBe4 is a cybersecurity company that empowers organizations to strengthen their security culture through its AI-driven Human Risk Management platform. The Tech Support Intern will assist the Support team in implementing KnowBe4 products, resolving customer issues, and managing help-desk tickets while gaining hands-on experience in customer service and technical support.
ComputerCyber SecurityNetwork SecuritySecuritySoftware
Responsibilities
Assist in the implementation and configuration of KnowBe4 products to meet specific customer needs and environments
Collaborate with Product team by providing customer feedback for product enhancement
Communicate directly with customers to gather details as needed to fully define issues or requests
Work with CSM team to swiftly resolve customer issues
Investigate and document technical issues
Manage ticketing queue, ensuring timely resolution of reports and requests
Apply troubleshooting skills to assist customers with product-related issues
Conduct technical walkthroughs and webinars of KnowBe4's products
Answer incoming calls from Technical Coordinators to address customer questions and resolve product-related issues
Qualification
Required
Excellent verbal and written communications
Highly organized and result-oriented
Excellent time management and organization skills
Can demonstrate integrity, accountability, respect and commitment
Strong collaborative and teamwork skills
Must be able to work with minimal supervision
Currently enrolled and working toward a degree in Computer Science, Information Technology, Cybersecurity or a similar collegiate program
Benefits
Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses
Company
KnowBe4
KnowBe4 is a security platform for security awareness training and simulated phishing attacks.
Founded in 2010
1001-5000 employees
H1B Sponsorship
KnowBe4 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (5)
2022 (2)
2021 (5)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.15BKey Investors
Kohlberg Kravis RobertsGoldman Sachs Growth EquityElephant
2025-06-24Debt Financing· $1.46B
2023-06-12Debt Financing· $300M
2022-10-12Acquired
Leadership Team
Mark Patton
Chief Technology Officer
Carolin Kroenert
Vice President Sales EMEA
Recent News
bloomberglaw.com
2025-12-25
2025-12-15
Company data provided by crunchbase