Pansophic Learning · 9 hours ago
Quality Assurance Coordinator
Tysons Corner, VA
Full-time
Onsite
Mid, Senior Level
3+ years expPansophic Learning is seeking a Quality Assurance Coordinator to lead the Enrollment Team in delivering high-quality interactions with prospective families. The role involves designing QA processes, analyzing trends, and collaborating with various teams to drive quality initiatives.
EdTechEducation
Responsibilities
Deeply understand our systems, Enrollment workflows, parent/student journey
Fully own the review and scoring of Enrollment Team interactions which include phone, text, email and chat
Identify quality trends and provide insight-driven recommendations
Identify the right processes and opportunities for improving feedback from QA processes to redesign training
Be viewed as a strategic thought partner by Enrollment leaders, influencing how we train, coach, and measure the effectiveness of our team
Drive redesign and improvements in our training, QA processes, frameworks, and tools
Contribute to a culture of excellence, empathy, and continuous improvement across the organization
Qualification
Required
3–5+ years in quality assurance, coaching, training, or a related operational role, ideally in an education, enrollment, or contact center environment
Experience developing QA tools and coaching others to success
Comfort with data, can spot trends and outliers, and use insights to drive decisions and improvements
Expertise in service and/or educational oriented roles and familiarity with quality auditing, coaching, and feedback
Ability to create and improve processes, building repeatable, reliable, and efficient processes
Effective listener and communicator, persuasive and articulate, with the ability to build rapport, trust, and great working relationships
Ability to act with families and schools in mind, understanding the importance of an excellent experience for enrolling families
Bias to action, identifying and prioritizing initiative needs and ensuring urgent and important needs are acted on immediately
Proactive in seeking diverse perspectives and feedback from others, always looking to learn and grow
Proven track record of success within scaling businesses, fast-paced environments, and/or startups
Desire to learn how to use new technologies and experience with various technologies or comfort with learning new software applications
Company
Pansophic Learning
A for-profit charter management organization with schools in the United States, Switzerland, and the United Kingdom.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Eric Waller
Chief Technology Officer
Maria Szalay
Chief Operating Officer
Recent News
2025-05-10
Company data provided by crunchbase