Rockland Trust ยท 10 hours ago
Call Center Representative
Brockton, MA
Full-time
Onsite
New Grad, Entry Level
$19/hr - $21/hrRockland Trust is dedicated to building meaningful relationships with its customers through excellent service provided by its Call Center Representatives. In this role, you will engage with customers across various banking services, ensuring their needs are met and identifying opportunities for relationship growth.
Payments
Hiring Manager
Eliana O'Brien
Responsibilities
Ensure every transaction is processed correctly by confirming transaction with caller to ensure a mutual understanding
Identify opportunities to grow customer relationships with bank through referral programs
Utilize all available resources, and communication skills to resolve customer inquiries or issues to avoid escalation to extent possible
Complete all training requirements on time
Identify process improvement ideas with CIC management team
Become a candidate to act as a peer coach for new hire representatives
Communicate system issues promptly to management
Other duties as assigned by CIC management team
Qualification
Required
High School diploma required
Good communication, problem solving, and organizational/time management skills required
Basic understanding of banking or finance
Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance
Preferred
4 year college degree or equivalent work experience preferred
Fluency in Spanish or Portuguese strongly preferred
Prior customer service experience preferred
Prior sales experience a plus
Benefits
Health Insurance
Dental Insurance
A 401K and DC Plan for your retirement
LTD & Life Insurance
Day Care Reimbursement
Tuition Assistance for graduate and undergraduate programs
An award winning Wellness program
Company
Rockland Trust
Rockland Trust is a small community bank that is FDIC insured and has over 80 locations.
Founded in 1907
1001-5000 employees
H1B Sponsorship
Rockland Trust has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (1)
2022 (3)
2021 (2)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1986-05-23IPO
Leadership Team
Jeffrey Tengel
Chief Executive Officer
Edward Jankowski
Chief Technology and Operations Officer
Recent News
2025-11-07
2025-10-28
Morningstar.com
2025-09-19
Company data provided by crunchbase