AVI Foodsystems ยท 1 day ago
Premium Service Manager (Huntington Center)
Toledo, OH
Full-time
Onsite
Entry, Mid Level
2+ years expAVI Foodsystems is a respected food service company looking for a Premium Service Manager at Huntington Center. The role involves leading a team to ensure superior customer service, managing profitability, and overseeing catering operations while maintaining compliance with safety standards.
Food and BeverageHospitalityTravel
Responsibilities
Provide leadership to the team members so that each team member consistently meets our standards of superior customer service, quality and cleanliness
Ensure the profitability of the business by operating within established guidelines and requirements for sales growth, food cost, labor, and all other controllable costs
Participate in team member meetings and training programs; provide coaching to team members as needed
Ensure compliance with proper sanitation and safety standards
Interact professionally and effectively with all levels of individuals, ranging from client contacts and company executives, to hourly team members
Provide prompt, accurate and professional responses, guidance and information to clients and company management as needed or requested
Weekly work schedule is event-based, requiring many evenings and weekends
Oversee ordering and inventory for premium services/catering operations, including but not limited to beverages and dry stock
Maintain existing programs and develop new standard operating plans to ensure the highest quality of food and beverage service
Quickly respond, resolve and proactively anticipate customer challenges, complaints, requests and inquiries from all guests and clients
Scheduling and training of beverage team
Responsibilities for accurate filling and setting of beverages in suites and bars for catering
Responsibilities for delegation of suite attendants, ensuring proper and accurate suite setup, execution and teardown
Assists suite attendants with game day guest relations
Scheduling and training of suite attendants
Perform all other related duties, tasks and responsibilities as required
Qualification
Required
At least 2 years of previous management experience
Excellent customer service and communication skills (both written and verbal)
Working knowledge of Microsoft Office: Word, Excel and PowerPoint
Experience with cash handling procedures and reconciliation of cash banks and reports
Preferred
ServSafe certification
Knowledge of POS systems
Benefits
A family culture and atmosphere
Competitive compensation
Health, dental, vision, and life insurance for full-time team members
401(k) with generous company match
Paid vacations and holidays
Immense training and growth opportunities
Company
AVI Foodsystems
AVI Foodsystems is a family-owned and operated food and hospitality.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
J
Jeremy VanNess
Vice President for Finance and Chief Financial Officer
S
Scott Grzelewski
Chief Operating Officer
Recent News
Company data provided by crunchbase