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TCP Software · 2 days ago

Implementation Specialist

San Angelo, TX

Full-time

Hybrid

Mid Level

TCP Software is a company that provides flexible, mobile timekeeping and workforce management solutions. As an Implementation Specialist, you will execute project plans, manage implementations, ensure customer satisfaction, and contribute to the team's success through effective communication and problem-solving skills.

Document ManagementHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Execute implementation project plans, at the direction of a Project Manager, based on customer needs, resources, and timelines as part of a project team

Perform on-site and remote installation, configuration, and customer training

Manage time and resources to facilitate multiple implementation projects simultaneously

Ensures customer success and satisfaction in a friendly and courteous manner

Maintains customer records by updating account information and task status using project management tools and methodologies

Continually investigates products and gains industry knowledge to improve performance and skill set

Work independently to accomplish tasks to meet performance requirements

Contributes to team effort by ensuring the highest possible level of customer happiness by understanding the needs of the customer with intuitive or directive conversation and questioning techniques

Assists the project team in predicting project risks and assists in Root Cause Analysis when unforeseen issues/risks threaten the success of the project

Qualification

Implementation experienceTechnical knowledgeSQL database managementAnalytical skillsCommunication skillsProblem-solving skillsMicrosoft Office proficiencyMultitasking abilityOrganizational skillsTime management skillsDetail-oriented