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Chase · 1 month ago

Vice President, Payments Lifecycle Service Manager

880 Powder Mill Rd, Wilmington, DE, 19803, US

Full-time

Onsite

Senior Level

$123K/yr - $201K/yr

Chase is seeking a Vice President, Payments Lifecycle Service Manager to enhance the efficiency and integrity of their payment products. The role involves implementing a centralized governance strategy across the payment lifecycle and collaborating with various stakeholders to drive process optimization and improve customer experience.

BankingFinancial Services

Responsibilities

Serve as the service manager across the payment lifecycle, defining and monitoring SLAs, KPIs, and service health metrics to ensure optimal performance and continuous improvement

Partner with stakeholders in Payments teams to document end-to-end roles and responsibilities, ensuring compliance with payment rail network rules and regulations

Collaborate with payment teams at the program level to identify and realize strategic synergies between organizations

Design and execute initiatives to strengthen the risk and control framework for Chase’s payment products

Deliver comprehensive leadership updates on the status and progress of key initiatives, ensuring transparency and accountability

Conduct assessments to identify vulnerabilities within the end-to-end framework and develop actionable solutions

Partner with analytics, legal, risk, controls, and compliance teams to craft and implement control oversight activities

Ensure the horizontal framework adheres to Chase's policies and standards, maintaining compliance with industry regulations and network requirements

Monitor product initiatives spanning across the organization, driving successful and compliant outcomes

Serve as the primary point of contact for coordinating issues and action plans impacting the Banking Payments organization

Support the achievement of strategic goals by driving Objectives and Key Results (OKRs) to enhance organizational performance

Qualification

Payments regulationsStakeholder engagementAnalytical skillsProject managementPayment Network OperatorsAgile methodologiesMatrix managementCommunication skillsProblem-solvingTeam-oriented attitude

Required

Deep understanding of payments-related regulations and network requirements

Exceptional skills in managing complex projects and engaging stakeholders effectively

Strong communication skills, including experience presenting to leaders and senior stakeholders

Strong analytical skills to interpret data, formulate recommendations, and communicate insights clearly

Ability to thrive in a matrix management organization

Proficiency in managing complex and fast-moving issues, demonstrating resilience and problem-solving capabilities

Positive, team-oriented attitude that fosters collaboration and drives collective success

Bachelor's degree

Preferred

Experience working with Payment Network Operators (NACHA, FedWire, TCH, etc.)

Ability to create a vision and actionable roadmap

Experience working with agile-enabled teams, fostering adaptability and innovation

Company

Chase

Glassdoor3.9

Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.

Founded in 2000

New York, New York, USA

10001+ employees

https://www.chase.com/

Funding

Current Stage

Late Stage

Leadership Team

Mike McDonnell

Managing Director, Head of Chase Travel Platform Product

Nicole Sanchez

Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products

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